This is WebSupport

Customers were always pride of our company. Care about them is crucial for us. No other department has so much attention as especially Customer Support (in our jargon simply "SUPPORT"). They solve daily tens of entangled cases - as famous Sherlock Holmes. Their results are stunning, they achieve 9,8 from 10 points of as customer feedback.


I really like it and I want to you join
Salary
min. 4.5 € /hr brutto + variable wage component
Location
Type of employment
Part-time
Play
You will go happily to work

How will you work day look like?

  • You come to work, have a coffee, turn on the computer and chat with your colleagues. Our clients are working the whole day so for the first ticket you will not wait long. Under your hands, you'll have all communication channels - phone, email and online chat.
  • As a future super professional, you will have responsibility for the quality of the answers, so you will have a great opportunity to learn IT from the more experienced ones. Here we do not really play hierarchical games and everyone will be happy to help you with anything.
  • You will learn everything around how the websites, mailboxes and hosting work for example: registration of websites, SSL certificates, debugging, analysis of error messages... this is simply your chance for a successful entry into the IT world.
  • After a learning phase, you have dedicated hours for an internal innovation projects. We give you freedom for your creative ideas. Because you are in daily contact with customers, you are an expert on their needs. Enhancement of our internal tool for administration of services - WebAdmin or Knowledge Base would not work without you.
  • It is important to us, that your work remains interesting and challenging. Therefore you can beside customer support specialise on development of our products, invoicing, WordPress, marketing or become a senior and take responsibility for coordination of the team. Some colleagues choose to move to more technical 2nd line team and afterwards to development or admin team.

We expect of you

  • you are able to enjoy freedom and take responsibility for your work and yourself at the same time
  • you have at least some experience in a similar area - either in IT or in communication with customers
  • you are flexible within the various shifts in the team, which start at 7am and end at 10pm (in the evening and during weekends, you can work from home)
  • you a proactive nad creative approach and you can show it to us
  • you will have the desire to constantly learn
  • sense of humor :)

Expect of us

  • every week inspirative presentations of experts on marketing, IT and business directly in our kitchen
  • of course hosting for free :)
  • benefits to make work more pleasant such as massages, fruits or breakfast right at the office
  • we will push your career development. You will education on internal workshops, external trainings as Learn2Code or conferences.
  • languages courses for beginners and advanced ones (english, german)
  • you will sport (MultiSport card, floorball matches, runs and hiking)
  • you will have fun (rafting, hackathon, grill party, christmas party)
  • beautiful new office
  • never ending team building for example by building a 3D printer, paintball, beer or a cake
I go Up

I'm in!

Firstly you will have a call with Veronika, our HR, and you will talk about your expectations from our cooperation. On the personal interview we will discuss in detail your experience and you can ask what interests you about the position. In this way we will find out if we match together. You will meet us in this setup:
Marek Valo WebSupport Head of Customer Support






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