Frequent questions

Domains

What data does WebSupport have for domain registration?
WebSupport ponúka pestré portfólio svetových domén a je najväčším registrátorom na Slovensku. Získať môžete akúkoľvek doménu, ktorá je voľná a nikto ju zatiaľ nevlastní. Zistite viac...
What is a domain?
A domain is, to put it simply, the name of your website on the Internet. Specifically, a domain is, for example: websupport.sk. 
Ako kúpiť doménu?
Kúpa domény je jednoduchá záležitosť. Ak máte premyslený názov, stačí navštíviť podstránku nášho overovača a zistiť, či je doména voľná. Zistite viac...
How do I register a SK domain?
First think over the name of your new domain. Check if the domain is available and then order the domain through our website.
Will I be the owner of the registered domain?
If you want to become an owner of an .sk domain, when ordering it’s necessary to submit your SK-NIC HANDLE - identification code of the holder. The national registrar will provide you with the code: sk-nic.sk
How do I get my own SK-NIC HANDLE?
The holder’s identification code (SK-NIC HANDLE) is assigned by the national domain registrar: sk-nic.sk. To obtain it, it’s necessary to fill in the F1 form (request for user status) on www.sk-nic.sk and send it to the sk-nic address. Don’t forget to fill in the box proxy registrar: WEBS-0001, to let us register your domain under your identification. It’s necessary to do this just once. Then we’ll be able to register all .sk domains for you.
Do I need my own SK-NIC HANDLE?
No, it is not needes. You can submit our identificator to your order: WEBS-0001. Domain will be subsequently registered on WebSupport company. You of course have the right to reregistrate the domain on your name entirely for free.
How do I change the .sk domain registration to WebSupport?
  1. Fill in the order on our website and put in the comment section that it’s regarding the change of registrar.
  2. Upon approval of the order, we’ll send you the F5 form - Change of Registrar from sk-nic, which a domain holder must sign and subsequently send to the sk-nic address.
  3. After the sending and approval of the change of registrar form, sk-nic informs us about the DNS change.
Providing that .sk is in status OK and you order it with custom or unlimited hosting for 1 year, you do not have to pay any fee for the change of registrar. Without hosting the price for change of registrar is € excluding VAT.
How long does a domain’s registration take?
Domény .sk registrujeme ihneď po spracovaní objednávky a zahraničné domény po úhrade objednávky. Domény sú plne funkčné do 24 hodín. Zistite viac...
Ako prebieha registrácia EU domény?
Pri objednávaní .eu domény musíte najskôr zistiť, či je vami vybraná doména ešte voľná. Ak je doména voľná, vyplníte objednávku a o všetko ostatné sa už postaráme my. Zistite viac...
Ako overiť, komu patrí doména?
Každá internetová doména má okrem základných dát o sebe aj informácie, ktoré na prvý &nbsp;pohľad nie sú viditeľné. Ako sa k nim dostať? <a href="/en/faq/ako-overit-komu-patri-domena">Zistite viac...</a>
Aké údaje vyžaduje WebSupport na zaregistrovanie domény?
Pokiaľ máte záujem o registráciu .sk domény na vlastný SK-NIC identifikátor, musíte v objednávke tento identifikátor uviesť. V opačnom prípade sa doména automaticky zaregistruje na WebSupport, ako držiteľa domény. Zistite viac

The Hosting

Why should my next hosting be The Hosting ?
The Hosting is a combination of the best of our already existing hostings and thanks to shared space, we could significantly reduce the price per GB. It is only up to you how much space you choose and how many e-mail accounts, databases or websites will use it. The Hosting is the fairest solution that we can offer you.
Is the number of hosting services really unlimited?
Each The Hosting has limited maximal performance and it's up to you how many pages you divide it within. If you need more performance for some website, treat it with individual The Hosting. However, if you have undemanding websites, you can use The Hosting for several tens of them.
What happens when I exceed the capacity of The Hosting?
There is nothing to worry about, we will notify you by email at reaching 90% of its capacity. If you also happen to exceed 100%, the service will not stop working immediately. We will give you the time to order further space or delete data over.
Can I migrate my Custom, Unlimited, Multi hosting to The Hosting ?
This option will be certainly added over time, but we have decided to prefer other features at the beginning. Meanwhile, you can use the option of manual migration or wait for automated migration.
What's next with Custom, Unlimited and Multi Hosting?
There are no changes. You can continue to extend and buy "Old" hostings at the same conditions as before . We will probably withdraw old hostings from sale over time, but we will inform you about it in advance.

Hosting

What is hosting?
To put it simply, the hosting space on a server is the place where all your website files are stored. These are subsequently displayed and accessible over the Internet.
What type of hosting is appropriate for me?
When choosing appropriate web hosting, take the size and demands of your website into account. The Hosting for 1 domain proves to be sufficient with most simple websites without a content management system. We recommend Business hosting for more space-demanding projects. If you have several web pages, using The Hosting for multiple domains will lower your expenses and also simplify your domain administration.
Is it possible to change hosting parameters without going offline?
You can change the parameters of the prepaid hosting with us any time. Just contact us through our email and the change will apply without your website going offline.
Is data on hosting backed up?
The data, e-mail and also databases of every hosted site are backed up with us for a period of 14 days. In case you need backup, just let us know through our contact e-mail. You’ll find your back ups in your WebAdmin.
Can I test the website on the server even prior to the DNS change?
It’s possible to test all websites prior to the DNS change. You can test it before the launch at http://d.websupport.sk/domain.tld
Poskytuje Websupport free webhosting?
WebSupport podporuje v rámci programu FreeWeb nádejné začínajúce webové projekty, prezentačné stránky webdizajnérov, programátorov, grafikov, umelcov a neziskové organizácie. <a href="/en/faq/poskytuje-websupport-free-webhosting">Zistite viac...</a>

Virtual servers

What is a virtual server (VPS)?
A virtual server is a software-created server that behaves and has the features of a dedicated server.
Can I change server parameters even during the prepaid period?
You can change the parameters of the virtual server in your WebAdmin any time. The changes will be applicable after payment of the outstanding amount.
What happens when the virtual server is not paid for?
  • Virtual server shuts itself down after 7 days of expiration
  • Data will be deleted 7 days after expiration of the virtual server
  • The server will be relaunched if you credit the amount within these 14 days
SERVER MANAGEMENT
Management, monitoring and backup of OS Linux applications running on VPS is in your full control. You can order the services with us if you are interested.
Ponúkate cloudové služby?
Ponúkame viacero alternatív cloudových riešení. Stačí si len vybrať podľa vašich požiadaviek. Zistite viac...
Čo je to cloud a cloud computing?
Termín Cloud označuje vo všeobecnosti priestor na internete, kde môžete ukladať všetky druhy informácií. Ak hovoríme o Cloud computingu, hovoríme o poskytovaní služieb, aplikáciíí alebo programov uložených na serveroch. <a href="/en/faq/co-je-to-cloud-a-cloud-computing">Zistite viac...</a>
Čo je to server housing (server hosting)?
Server housing (alebo server hosting) je služba prenájmu, alebo umiestnenia serveru v priestoroch datacentra poskytovateľa. Zákazník má plne k dispozícii celý server a nie je nikým obmedzovaný. <a href="/en/faq/co-je-to-server-housing">Zistite viac...</a>
How can I change PHP version on my VPS?
Like all other configuration settings also PHP version is in your management. The change is quite easy, just follow our tutorial.

Dedikované servery

What is a dedicated server?
Dedicated server is a stand-alone server that is entirely reserved (dedicated) for you. You then decide what you install on it (what software, applications and settings) and you don’t share its performance with anybody else.
What are the advantages of a dedicated server?
A dedicated server offers higher performance than a virtual server and the offer of services is more accessible. Another advantage of renting it is that all the maintenance of the physical components (replacement of broken parts, upgrades, etc.) is on our shoulders.
Can I adjust the dedicated server parameters?
Yes, it’s possible. The servers are usually assembled from commonly available components. They are quite easy to replace and add.
What if I need a higher performance than a stand-alone dedicated server can provide?
If needed, there is the option of combining several dedicated servers in one solution. Just contact us at obchod@websupport.sk.

Ostatné

Čo je to MySQL?
MySQL je typ databázy, ktorá slúži na uchovávanie informácií. Ide o takzvanú relačnú databázu. To preto, lebo sa v nej môžu vytvárať vzťahy (relácie) medzi jednotlivými druhmi dát. Zistite viac...
Čo je to FTP?
FTP (File transport protocol) - Je protokol pre prenos súborov na diskový priestor servera u poskytovateľa hostingových služieb. Pre prácu s FTP je potrebné mať špeciálny software (FTP klient). Zistite viac...
Čo sú to DNS záznamy?
Akú internetovú adresu si skôr zapamätáte, 195.210.29.66 alebo websupport.sk? Systém DNS záznamov (systém názvov domén) slúži na prekladanie doménových názvov na IP adresy. Zistite viac...
Čo je to CMS (redakčný systém)?
Skratka CMS (redakčné systémy) pochádza z anglického termínu Content Managment System a označuje rôzne systémy na správu obsahu webstránok. <a href="/en/faq/co-je-to-cms">Zistite viac...</a>
Čo je to databáza?
Databáza je množina štruktúrovaných dát a slúži na uloženie informácií takým spôsobom, že počítačový program, alebo človek môže použiť špeciálny jazyk na získavanie týchto informácií. Zistite viac...
Čo je e-mail hosting
E-mail hosting je služba, ktorá prevádzkuje e-mailové servery. Jednoducho povedané, ak si chcete zriadiť e-mail, zaregistrujete sa v takejto e-mailovej službe. <a href="/en/co-je-to-email-hosting">Zistite viac</a>
Ako nastavím email vo Websupport admine?
E-mailové konto je možné vytvoriť po prihlásení do admin.websupport.sk Následne je potrebné zvoliť správu The Hostingu, ísť do sekcie Emaily. <a href="/en/faq/ako-nastavim-email-vo-websupport-admine">Zistite viac</a>
Potrebujem SSL certifikát?
Ak chcete, aby bola Vaša stránka bezpečná a pôsobila dôveryhodne, tak SSL certifikát určite potrebujete. HTTPS sa dokonca stalo novou podmienkou pri určovaní pozícií v prehliadačoch. Zistite viac...
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