{"id":37148,"date":"2026-08-31T13:54:18","date_gmt":"2026-08-31T11:54:18","guid":{"rendered":"https:\/\/www.websupport.sk\/podpora\/?post_type=ht_kb&p=37148"},"modified":"2026-08-31T13:54:20","modified_gmt":"2026-08-31T11:54:20","slug":"ako-ziskat-a-stiahnut-svoje-udaje","status":"publish","type":"ht_kb","link":"https:\/\/www.websupport.sk\/podpora\/kb\/ako-ziskat-a-stiahnut-svoje-udaje\/","title":{"rendered":"Ako z\u00edska\u0165 a stiahnu\u0165 svoje \u00fadaje"},"content":{"rendered":"\n

Na tejto str\u00e1nke je uveden\u00e9, ak\u00e9 z\u00e1kazn\u00edcke \u00fadaje s\u00fa dostupn\u00e9 v s\u00favislosti so slu\u017ebami Websupport, ak\u00fdm sp\u00f4sobom k nim m\u00f4\u017ee z\u00e1kazn\u00edk pristupova\u0165 a ak\u00e9 mo\u017enosti ich stiahnutia alebo exportu s\u00fa k dispoz\u00edcii v s\u00falade s Aktom E\u00da o \u00fadajoch, nariaden\u00edm (E\u00da) 2023\/2854.<\/p>\n\n\n\n

V\u00e4\u010d\u0161ina \u00fadajov je z\u00e1kazn\u00edkovi dostupn\u00e1 priamo prostredn\u00edctvom administra\u010dn\u00e9ho rozhrania WebAdmin<\/strong>, webmailu alebo administra\u010dn\u00fdch rozhran\u00ed jednotliv\u00fdch slu\u017eieb.<\/p>\n\n\n\n

Ak pre konkr\u00e9tny typ \u00fadajov nie je k dispoz\u00edcii samostatn\u00e1 funkcia exportu, \u00fadaje zobrazovan\u00e9 v administra\u010dnom rozhran\u00ed je mo\u017en\u00e9 pod\u013ea ich charakteru ulo\u017ei\u0165 napr\u00edklad skop\u00edrovan\u00edm z pou\u017e\u00edvate\u013esk\u00e9ho rozhrania alebo pou\u017eit\u00edm funkcie prehliada\u010da na tla\u010d alebo ulo\u017eenie str\u00e1nky vo form\u00e1te PDF.<\/p>\n\n\n\n

\n\n\n\n

1. Webhosting<\/h1>\n\n\n\n

1.1 S\u00fabory webhostingu<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

S\u00fabory a adres\u00e1re ulo\u017een\u00e9 v r\u00e1mci webhostingov\u00e9ho priestoru z\u00e1kazn\u00edka.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

S\u00fabory je mo\u017en\u00e9 prostredn\u00edctvom administra\u010dn\u00e9ho rozhrania stiahnu\u0165 do lok\u00e1lneho \u00falo\u017eiska.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Stiahnutie s\u00faborov FTP cez WebFTP<\/a><\/p>\n\n\n\n

\n\n\n\n

1.2 Datab\u00e1zy webhostingu<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Datab\u00e1zy vytvoren\u00e9 a pou\u017e\u00edvan\u00e9 v r\u00e1mci webhostingovej slu\u017eby.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Datab\u00e1zu je mo\u017en\u00e9 stiahnu\u0165 a ulo\u017ei\u0165 vo form\u00e1te .sql<\/code>.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Stiahnutie datab\u00e1zy<\/a><\/p>\n\n\n\n

\n\n\n\n

1.3 Pou\u017e\u00edvatelia datab\u00e1z a prihlasovacie \u00fadaje<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

V administra\u010dnom rozhran\u00ed Webadmin <\/a>s\u00fa dostupn\u00e9 inform\u00e1cie o datab\u00e1zach, datab\u00e1zov\u00fdch pou\u017e\u00edvate\u013eoch a pr\u00edslu\u0161n\u00fdch prihlasovac\u00edch \u00fadajoch.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

\u00dadaje s\u00fa z\u00e1kazn\u00edkovi dostupn\u00e9 prostredn\u00edctvom WebAdminu<\/a>.
Ich stiahnutie je mo\u017en\u00e9 cez funkciou prehliada\u010du: Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

N\u00e1vody:<\/strong>
Prihlasovacie \u00fadaje do datab\u00e1zy<\/a>
Zoznam pou\u017e\u00edvate\u013eov datab\u00e1zy<\/a><\/p>\n\n\n\n

\n\n\n\n

1.4 PHP konfigur\u00e1cia<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

PHP verzia a jej dodato\u010dn\u00e9 nastavenia.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Aktu\u00e1lne nastavenia s\u00fa dostupn\u00e9 prostredn\u00edctvom administra\u010dn\u00e9ho rozhrania Webadmin<\/a>. N\u00e1jdete ich v sekcii:
Slu\u017eby -> Dom\u00e9na -> Pokro\u010dil\u00e1 konfigur\u00e1cia -> Web

PHP verzia je vyzna\u010den\u00e1 pri jednotliv\u00fdch slu\u017eb\u00e1ch ako na fotke ni\u017e\u0161ie.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Pokro\u010dil\u00e9 nastavenia s\u00fa dostupn\u00e9 cez 3 bodky pri danej slu\u017ebe a sekciu.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

N\u00e1h\u013ead doplnkov\u00fdch nastaven\u00ed PHP:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n


\u00dadaje je mo\u017en\u00e9 stiahnu\u0165 funkciou prehliada\u010du: Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

\n\n\n\n

1.5 CRON \u00falohy<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Defin\u00edcie CRON \u00faloh vytvoren\u00fdch z\u00e1kazn\u00edkom vr\u00e1tane ich nastavenia a pl\u00e1novan\u00e9ho sp\u00fa\u0161\u0165ania.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

CRON \u00falohy je mo\u017en\u00e9 spravova\u0165 prostredn\u00edctvom administra\u010dn\u00e9ho rozhrania Webadmin<\/a>. Export ich zoznamu alebo nastaven\u00ed je mo\u017en\u00fd funkciou prehliada\u010du
Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

N\u00e1vod: Cron \u00falohy<\/a><\/p>\n\n\n\n

\n\n\n\n

2. E-mailov\u00e9 slu\u017eby<\/h1>\n\n\n\n

2.1 E-mailov\u00e9 spr\u00e1vy<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Obsah e-mailov\u00fdch schr\u00e1nok z\u00e1kazn\u00edka vr\u00e1tane prijat\u00fdch, odoslan\u00fdch a ulo\u017een\u00fdch spr\u00e1v.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

E-mailov\u00e9 schr\u00e1nky s\u00fa pravidelne z\u00e1lohovan\u00e9 a z\u00e1kazn\u00edk m\u00e1 k dispoz\u00edcii mo\u017enosti obnovy \u00fadajov. Obsah schr\u00e1nky je mo\u017en\u00e9 prenies\u0165 alebo ulo\u017ei\u0165 aj pomocou \u0161tandardn\u00fdch e-mailov\u00fdch klientov<\/a> a protokolov.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Obnova e-mailovej schr\u00e1nky<\/a><\/p>\n\n\n\n

\n\n\n\n

2.2 E-mailov\u00e9 kontakty<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Kontakty ulo\u017een\u00e9 z\u00e1kazn\u00edkom vo webmailovom rozhran\u00ed.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Kontakty je mo\u017en\u00e9 priamo exportova\u0165 a importova\u0165 prostredn\u00edctvom Webmailu<\/a>.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Export a Import kontaktov vo webmaile<\/a><\/p>\n\n\n\n

\n\n\n\n

2.3 Kalend\u00e1r<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Kalend\u00e1re a udalosti ulo\u017een\u00e9 pou\u017e\u00edvate\u013eom vo webmailovej slu\u017ebe.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Kalend\u00e1r je mo\u017en\u00e9 pou\u017e\u00edva\u0165 a synchronizova\u0165 s \u010fal\u0161\u00edmi zariadeniami a aplik\u00e1ciami prostredn\u00edctvom podporovan\u00fdch mechanizmov.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Pr\u00e1ca s kalend\u00e1rom vo webmaile<\/a><\/p>\n\n\n\n

\n\n\n\n

3. Dom\u00e9ny a DNS<\/h1>\n\n\n\n

3.1 Prenos dom\u00e9ny k in\u00e9mu registr\u00e1torovi<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

\u00dadaje potrebn\u00e9 na prenesenie dom\u00e9ny od Websupportu k in\u00e9mu registr\u00e1torovi vr\u00e1tane autoriza\u010dn\u00e9ho \u00fadaja potrebn\u00e9ho na uskuto\u010dnenie transferu.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

\u00dadaje potrebn\u00e9 na transfer s\u00fa dostupn\u00e9 z\u00e1kazn\u00edkovi prostredn\u00edctvom WebAdminu<\/a>.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Zmena registr\u00e1tora dom\u00e9ny na in\u00fa spolo\u010dnos\u0165<\/a><\/p>\n\n\n\n

\n\n\n\n

3.2 DNS z\u00f3na<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

DNS z\u00e1znamy a konfigur\u00e1cia DNS z\u00f3ny dom\u00e9ny z\u00e1kazn\u00edka.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

\u00dadaje DNS z\u00f3ny dom\u00e9ny je mo\u017en\u00e9 exportova\u0165 pomocou BIND s\u00faboru alebo cez funkciu prehliada\u010du: Tla\u010di\u0165 -> ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Export BIND s\u00faboru s DNS \u00fadajmi<\/a><\/p>\n\n\n\n

\n\n\n\n

4. Website Builder<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Obsah a konfigur\u00e1cia webovej str\u00e1nky vytvorenej prostredn\u00edctvom slu\u017eby Website Builder. Prihl\u00e1senie do Websitebuilderu je mo\u017en\u00e9 cez administra\u010dn\u00e9 rozhranie Webadmin<\/a>.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Pre slu\u017ebu s\u00fa k dispoz\u00edcii automatick\u00e9 z\u00e1lohy vytv\u00e1ran\u00e9 na strane poskytovate\u013ea. Samostatn\u00fd z\u00e1kazn\u00edcky export kompletn\u00e9ho obsahu str\u00e1nky ako prenosite\u013en\u00e9ho bal\u00edka nie je mo\u017en\u00fd. je v\u0161ak mo\u017en\u00e9 webov\u00fa str\u00e1nku s jej vizu\u00e1lnym obsahom stiahnu\u0165 cez funkciu prehliada\u010du: Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Automatick\u00e9 z\u00e1lohy pri slu\u017ebe Website Builder<\/a><\/p>\n\n\n\n

\n\n\n\n

5. Virtu\u00e1lne \/ dedikovan\u00e9 servery<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

\u00dadaje ulo\u017een\u00e9 z\u00e1kazn\u00edkom na pr\u00edslu\u0161nom servery (VPS, VDC, dedikovan\u00fd server alebo slu\u017eba storage) a ich z\u00e1lohy v pr\u00edpade vyu\u017eitia platenej slu\u017eby z\u00e1loh.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

S\u00fabory ulo\u017een\u00e9 na virtu\u00e1lnych a dedikovan\u00fdch serveroch je mo\u017en\u00e9 stiahnu\u0165 viacer\u00fdmi sp\u00f4sobmi po prihl\u00e1sen\u00ed do samotn\u00e9ho serveru s ich obsahom. <\/p>\n\n\n\n

N\u00e1vod:<\/strong>
Stiahnutie d\u00e1t zo servera<\/a>
Pr\u00edstup k z\u00e1loh\u00e1m na virtu\u00e1lnom serveri<\/a>
<\/p>\n\n\n\n

\n\n\n\n

6. Monitoring<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

\u00dadaje a metriky vytv\u00e1ran\u00e9 monitorovan\u00edm z\u00e1kazn\u00edckych slu\u017eieb a infra\u0161trukt\u00fary.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

V\u00fdsledky monitoringu s\u00fa z\u00e1kazn\u00edkovi dostupn\u00e9 prostredn\u00edctvom pr\u00edslu\u0161n\u00e9ho administra\u010dn\u00e9ho rozhrania. Stiahnutie je mo\u017en\u00e9 funkciou prehliada\u010du:
Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

\n\n\n\n

7. Logy a \u0161tatistiky<\/h1>\n\n\n\n

7.1 Logy prihl\u00e1sen\u00ed a pr\u00edstupov<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

\u00dadaje o prihl\u00e1seniach a pr\u00edstupoch z\u00e1kazn\u00edka, vr\u00e1tane \u010dasu prihl\u00e1senia a IP adresy, ako aj s\u00favisiace \u0161tatistiky n\u00e1v\u0161tevnosti.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

\u00dadaje s\u00fa dostupn\u00e9 z\u00e1kazn\u00edkovi prostredn\u00edctvom WebAdminu<\/a>. Export je mo\u017en\u00fd funkciou prehliada\u010du: Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

N\u00e1vody:<\/strong>
Logy prihl\u00e1sen\u00ed<\/a>
\u0160tatistiky n\u00e1v\u0161tevnosti<\/a><\/p>\n\n\n\n

\n\n\n\n

7.2 Serverov\u00e9 logy \u2013 access\/error<\/h2>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Pr\u00edstupov\u00e9 a chybov\u00e9 logy servera s\u00favisiace s prev\u00e1dzkou z\u00e1kazn\u00edckej webovej str\u00e1nky alebo slu\u017eby.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Logy s\u00fa dostupn\u00e9 prostredn\u00edctvom pou\u017e\u00edvate\u013esk\u00e9ho rozhrania Webadmin<\/a>.<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Stiahnutie access a error logov<\/a><\/p>\n\n\n\n

\n\n\n\n

8. \u00da\u010det a zmluvn\u00e9 \u00fadaje<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

\u00dadaje s\u00favisiace so z\u00e1kazn\u00edckym \u00fa\u010dtom a zmluvn\u00fdm vz\u0165ahom s\u00fa dostupn\u00e9 prostredn\u00edctvom WebAdminu<\/a>. Ide najm\u00e4 o \u00fadaje potrebn\u00e9 na spr\u00e1vu z\u00e1kazn\u00edckeho \u00fa\u010dtu, slu\u017eieb a zmluvn\u00e9ho vz\u0165ahu.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

\u00dadaje je mo\u017en\u00e9 prezera\u0165 v administra\u010dnom rozhran\u00ed Webadmin <\/a>odkia\u013e je ich stiahnutie mo\u017en\u00e9 pomocou funkcie prehliada\u010du: Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

\n\n\n\n

9. Pou\u017e\u00edvatelia a opr\u00e1vnenia<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

\u00dadaje o \u010fal\u0161\u00edch pou\u017e\u00edvate\u013eoch \u00fa\u010dtu a pr\u00edslu\u0161n\u00fdch opr\u00e1vneniach.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Tieto \u00fadaje je mo\u017en\u00e9 spravova\u0165 prostredn\u00edctvom administra\u010dn\u00e9ho rozhrania Webadmin.<\/a> Zoznam u\u017eivate\u013eov je mo\u017en\u00e9 n\u00e1js\u0165 pomocou n\u00e1vodu ni\u017e\u0161ie a stiahnutie \u00fadajov je mo\u017en\u00e9 pomocou funkcie prehliada\u010du: Tla\u010di\u0165 -> Ulo\u017ei\u0165 ako PDF<\/p>\n\n\n\n

N\u00e1vod:<\/strong> Zoznam u\u017e\u00edvate\u013eov s opr\u00e1vneniami<\/a><\/p>\n\n\n\n

\n\n\n\n

10. SSL certifik\u00e1ty<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Inform\u00e1cie o SSL certifik\u00e1toch pou\u017e\u00edvan\u00fdch na z\u00e1kazn\u00edckych slu\u017eb\u00e1ch a dom\u00e9nach.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

V r\u00e1mci administra\u010dn\u00e9ho rozhrania Webadmin je mo\u017en\u00e9 stiahnutie SSL certifik\u00e1tu n\u00e1sledovn\u00fdm n\u00e1vodom.<\/p>\n\n\n\n

N\u00e1vod: Stiahnutie SSL cdertifik\u00e1tu<\/a><\/p>\n\n\n\n

\n\n\n\n

11. Firewall a IP pravidl\u00e1<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n

Pravidl\u00e1 firewallu a IP pravidl\u00e1 nakonfigurovan\u00e9 z\u00e1kazn\u00edkom, najm\u00e4 v prostred\u00ed VPS\/VDC.<\/p>\n\n\n\n

Pr\u00edstup k \u00fadajom \/ export<\/h3>\n\n\n\n

Pravidl\u00e1 je mo\u017en\u00e9 nastavova\u0165 a spravova\u0165 prostredn\u00edctvom pr\u00edslu\u0161n\u00e9ho administra\u010dn\u00e9ho rozhrania. <\/p>\n\n\n\n

\n\n\n\n

12. Online Marketing<\/h1>\n\n\n\n

Slu\u017eba Online Marketing<\/strong> je poskytovan\u00e1 ako extern\u00e1 alebo white-label SaaS slu\u017eba.<\/p>\n\n\n\n

\u00dadaje vznikaj\u00face priamo v tejto slu\u017ebe spravuje pr\u00edslu\u0161n\u00fd technologick\u00fd poskytovate\u013e. Ak je potrebn\u00e9 z\u00edska\u0165 alebo exportova\u0165 \u00fadaje s\u00favisiace s touto slu\u017ebou je potrebn\u00e9 n\u00e1s kontaktova\u0165 na tomto odkaze<\/a>.<\/p>\n\n\n\n

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13. Cookie & GDPR Manager<\/h1>\n\n\n\n

Slu\u017eba Cookie & GDPR Manager<\/strong> je poskytovan\u00e1 ako extern\u00e1 alebo white-label SaaS slu\u017eba.<\/p>\n\n\n\n

\u00dadaje vznikaj\u00face priamo v tejto slu\u017ebe spravuje pr\u00edslu\u0161n\u00fd technologick\u00fd poskytovate\u013e. Ak je potrebn\u00e9 z\u00edska\u0165 alebo exportova\u0165 \u00fadaje s\u00favisiace s touto slu\u017ebou je potrebn\u00e9 n\u00e1s kontaktova\u0165 na tomto odkaze<\/a>.<\/p>\n\n\n\n

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14. Platby a faktur\u00e1cia<\/h1>\n\n\n\n

Dostupn\u00e9 \u00fadaje<\/h3>\n\n\n\n