{"id":3186,"date":"2019-01-13T16:41:16","date_gmt":"2019-01-13T15:41:16","guid":{"rendered":"https:\/\/www.websupport.sk\/podpora\/?post_type=ht_kb&p=3186"},"modified":"2026-01-07T15:21:25","modified_gmt":"2026-01-07T14:21:25","slug":"nesparovana-platba","status":"publish","type":"ht_kb","link":"https:\/\/www.websupport.sk\/podpora\/kb\/nesparovana-platba\/","title":{"rendered":"Nesp\u00e1rovan\u00e1 platba"},"content":{"rendered":"\n

Uhr\u00e1dzali ste va\u0161u predfakt\u00faru u\u017e p\u00e1r dn\u00ed dozadu a\u00a0st\u00e1le ste neobdr\u017eali ostr\u00fa fakt\u00faru? Je mo\u017en\u00e9, \u017ee va\u0161a platba nebola sp\u00e1rovan\u00e1.<\/p>\n\n\n\n

Pri platbe prevodom, ak sa nejedn\u00e1 o okam\u017eit\u00fa platbu, na \u00fa\u010det je platba spracovan\u00e1 iba po\u010das pracovn\u00fdch dn\u00ed – preto ak ste \u00fahradu vykonali v piatok, m\u00f4\u017ee platba dorazi\u0165 a\u017e v pondelok.

Rovnako pri platbe prevodom pri okam\u017eit\u00fdch platb\u00e1ch, prijatie platby m\u00f4\u017ee trva\u0165 pribli\u017ene hodinu, nako\u013eko n\u00e1\u0161 platobn\u00fd syst\u00e9m v tomto intervale kontroluje prijat\u00e9 platby.
<\/p>\n\n\n\n

Skontrolujte si pros\u00edm pri va\u0161ej platbe<\/strong>:<\/p>\n\n\n\n

1. \u010c\u00edslo n\u00e1\u0161ho \u00fa\u010dtu
2. Sumu, ktor\u00fa ste uhradili
3. Variabiln\u00fd symbol pri platbe<\/p>\n\n\n\n

N\u00e1\u0161 syst\u00e9m sp\u00e1ruje platbu prevodom s predfakt\u00farou na z\u00e1klade variabiln\u00e9ho symbolu. Ak ste ho zabudli zada\u0165, kontaktujte na\u0161u podporu a pom\u00f4\u017ee V\u00e1m s doh\u013eadan\u00edm platby.<\/p>\n\n\n\n

Ak bola predfakt\u00fara uhraden\u00e1 po d\u00e1tume splatnosti, je mo\u017en\u00e9, \u017ee bola zo syst\u00e9mu zmazan\u00e1<\/strong>. Zmazan\u00e1 predfakt\u00fara nebude sp\u00e1rovan\u00e1 s platbou ani v pr\u00edpade, \u017ee zad\u00e1te spr\u00e1vny variabiln\u00fd symbol. Skontrolujte si pros\u00edm vystaven\u00fa predfakt\u00faru priamo cez Webadmin<\/a> v\u00a0sekcii Fakt\u00fary.<\/p>\n\n\n\n

Platbu po\u0161tovou pouk\u00e1\u017ekou nepodporujeme. Ak ste predfakt\u00faru uhradili t\u00fdmto sp\u00f4sobom, m\u00f4\u017ee sp\u00e1rovanie trva\u0165 viac ne\u017e 14 dn\u00ed, \u010d\u00edm m\u00f4\u017ee pr\u00eds\u0165 k deaktiv\u00e1cii va\u0161ich slu\u017eieb. V tomto pr\u00edpade n\u00e1s pros\u00edm kontaktujte.<\/p>\n\n\n\n

Skontrolovali ste v\u0161etko a\u00a0neodhalili probl\u00e9m? Za\u0161lite n\u00e1m pros\u00edm potvrdenie o\u00a0platbe na\u00a0helpdesk@websupport.sk<\/a>\u00a0a\u00a0Va\u0161u platbu v na\u0161om platobnom syst\u00e9me prever\u00edme.<\/p>\n","protected":false},"excerpt":{"rendered":"

Uhr\u00e1dzali ste va\u0161u predfakt\u00faru u\u017e p\u00e1r dn\u00ed dozadu a\u00a0st\u00e1le ste neobdr\u017eali ostr\u00fa fakt\u00faru? Je mo\u017en\u00e9, \u017ee va\u0161a platba nebola sp\u00e1rovan\u00e1. Skontrolujte si pros\u00edm pri va\u0161ej platbe: 1. \u010c\u00edslo n\u00e1\u0161ho \u00fa\u010dtu2. Sumu, ktor\u00fa ste uhradili3. Variabiln\u00fd symbol pri platbe N\u00e1\u0161 syst\u00e9m sp\u00e1ruje platbu prevodom s predfakt\u00farou na z\u00e1klade variabiln\u00e9ho symbolu. Ak…<\/p>\n","protected":false},"author":30,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[46],"ht-kb-tag":[],"class_list":["post-3186","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-platby-a-fakturacia"],"yoast_head":"\nNesp\u00e1rovan\u00e1 platba - Websupport centrum podpory<\/title>\n<meta name=\"description\" content=\"Uhr\u00e1dzali ste fakt\u00faru 3-4 dni sp\u00e4tne a st\u00e1le ste neobdr\u017eali ostr\u00fa fakt\u00faru? Je mo\u017en\u00e9, \u017ee va\u0161a platba nebola sp\u00e1rovan\u00e1. Skontrolujte pri va\u0161ej platbe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/podpora\/kb\/nesparovana-platba\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nesp\u00e1rovan\u00e1 platba - Websupport centrum podpory\" \/>\n<meta property=\"og:description\" content=\"Uhr\u00e1dzali ste fakt\u00faru 3-4 dni sp\u00e4tne a st\u00e1le ste neobdr\u017eali ostr\u00fa fakt\u00faru? Je mo\u017en\u00e9, \u017ee va\u0161a platba nebola sp\u00e1rovan\u00e1. 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