{"id":24866,"date":"2023-07-19T14:15:53","date_gmt":"2023-07-19T12:15:53","guid":{"rendered":"https:\/\/www.websupport.sk\/podpora\/?post_type=ht_kb&#038;p=24866"},"modified":"2023-07-19T14:15:53","modified_gmt":"2023-07-19T12:15:53","slug":"sprava-servera-vytvaranie-tiketov","status":"publish","type":"ht_kb","link":"https:\/\/www.websupport.sk\/podpora\/kb\/sprava-servera-vytvaranie-tiketov\/","title":{"rendered":"Spr\u00e1va servera &#8211; vytv\u00e1ranie tiketov"},"content":{"rendered":"\n<p>K\u00fapou slu\u017eby <strong>spr\u00e1va servera<\/strong> z\u00edskavate podporu od sk\u00fasen\u00fdch administr\u00e1torov, ktor\u00ed sa venuj\u00fa iba klientsk\u00fdm serverov\u00fdm po\u017eiadavk\u00e1m. Ke\u010f\u017ee je t\u00e1to podpora oddelen\u00e1 od n\u00e1\u0161ho \u0161tandardn\u00e9ho helpdesku, komunik\u00e1cia prebieha v \u0161peci\u00e1lnom port\u00e1le dostupnom na adrese <a href=\"https:\/\/loopiagroup.atlassian.net\/servicedesk\/customer\/portal\/1\">spravaserverov.websupport.sk<\/a>. V tomto n\u00e1vode si vysvetl\u00edme, ako je v \u0148om mo\u017en\u00e9 vytvori\u0165 nov\u00fd tiket. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prihl\u00e1senie <\/h2>\n\n\n\n<p>Pre prihl\u00e1senie sta\u010d\u00ed, ak si vo Va\u0161om prehliada\u010di otvor\u00edte str\u00e1nku <a href=\"https:\/\/loopiagroup.atlassian.net\/servicedesk\/customer\/portal\/1\/user\/login?destination=portal%2F1\">spravaserverov.websupport.sk<\/a>. Prihlasovacie \u00fadaje V\u00e1m za\u0161le n\u00e1\u0161 key account manager ako s\u00fa\u010das\u0165 zah\u00e1jenia vyu\u017e\u00edvania slu\u017eby spr\u00e1va servera. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vytvorenie tiketu<\/h2>\n\n\n\n<p>Po prihl\u00e1sen\u00ed do port\u00e1lu V\u00e1m bud\u00fa automaticky pon\u00faknut\u00e9 3 oblasti, ktor\u00fdch sa m\u00f4\u017ee t\u00fdka\u0165 Va\u0161a po\u017eiadavka:<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"394\" src=\"https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-783x394.png\" alt=\"\" class=\"wp-image-24869\" srcset=\"https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-783x394.png 783w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-300x151.png 300w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-768x386.png 768w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-50x25.png 50w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-1536x773.png 1536w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-60x30.png 60w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1-100x50.png 100w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/ticket_creation_1.png 1936w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><figcaption class=\"wp-element-caption\">\u00davodn\u00fd v\u00fdber mo\u017enost\u00ed<\/figcaption><\/figure>\n\n\n\n<p><br><strong>Hardv\u00e9r<\/strong> &#8211; v\u0161etko oh\u013eadom fyzickej \u010dasti V\u00e1\u0161ho servera. M\u00f4\u017ee to by\u0165 napr\u00edklad nav\u00fd\u0161enie dostupnej RAM, nav\u00fd\u0161enie kapacity disku, ot\u00e1zka oh\u013eadom typu CPU a podobne. <\/p>\n\n\n\n<p><strong>Softv\u00e9r<\/strong> &#8211; ot\u00e1zky a po\u017eiadavky t\u00fdkaj\u00face sa slu\u017eieb be\u017eiacich na Va\u0161om serveri, napr\u00edklad \u00faprava konfigur\u00e1cie webov\u00e9ho servera, pridanie novej dom\u00e9ny, vytvorenie datab\u00e1zov\u00e9ho u\u017e\u00edvate\u013ea a pod. <\/p>\n\n\n\n<p><strong>Ostatn\u00e9<\/strong> &#8211; to, \u010do nespad\u00e1 do prv\u00fdch dvoch kateg\u00f3ri\u00ed &#8211; vytvorenie nov\u00e9ho pr\u00edstupu do service desku, obchodn\u00e9 ot\u00e1zky at\u010f. <\/p>\n\n\n\n<p>Po zvolen\u00ed niektorej z mo\u017enost\u00ed V\u00e1m bud\u00fa pon\u00faknut\u00e9 \u010fal\u0161ie, ktor\u00e9 bli\u017e\u0161ie \u0161pecifikuj\u00fa o \u010do ide:<br> <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"643\" src=\"https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-783x643.png\" alt=\"\" class=\"wp-image-24875\" srcset=\"https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-783x643.png 783w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-300x246.png 300w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-768x630.png 768w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-50x41.png 50w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-60x49.png 60w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12-100x82.png 100w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-12.png 893w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><figcaption class=\"wp-element-caption\">Popisnej\u0161ie podkateg\u00f3rie<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Po kliknut\u00ed na jednu z mo\u017enost\u00ed sa zobrazia polia pre podrobnej\u0161\u00ed popis Va\u0161ej po\u017eiadavky. Po ich vyplnen\u00ed u\u017e sta\u010d\u00ed len klikn\u00fa\u0165 na tla\u010didlo <strong>Send<\/strong>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"692\" src=\"https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-783x692.png\" alt=\"\" class=\"wp-image-24884\" srcset=\"https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-783x692.png 783w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-300x265.png 300w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-768x679.png 768w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-50x44.png 50w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-60x53.png 60w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15-100x88.png 100w, https:\/\/www.websupport.sk\/podpora\/app\/uploads\/sites\/2\/2023\/07\/image-15.png 893w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><figcaption class=\"wp-element-caption\">Tiket pripraven\u00fd na odoslanie<\/figcaption><\/figure>\n\n\n\n<p>Po prijat\u00ed tiketu sa mu bude venova\u0165 jeden z B2B administr\u00e1torov, ktor\u00fd V\u00e1m priamo do neho odpovie. O odpovedi budete notifikovan\u00fd emailom. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Ak m\u00e1te ak\u00fatny probl\u00e9m, pros\u00edm zvo\u013ete mo\u017enos\u0165 <strong>Nahl\u00e1si\u0165 syst\u00e9mov\u00fd probl\u00e9m<\/strong>. V takom pr\u00edpade sa vytvor\u00ed tiket so \u0161peci\u00e1lnou, vysokou prioritou. Tak\u00e9to tikety maj\u00fa priraden\u00e9 dodato\u010dn\u00e9 notifik\u00e1cie, ktor\u00e9 zaru\u010dia, \u017ee o nich budeme vedie\u0165 ihne\u010f ihne\u010faj mimo pracovn\u00fdch hod\u00edn. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u00fapou slu\u017eby spr\u00e1va servera z\u00edskavate podporu od sk\u00fasen\u00fdch administr\u00e1torov, ktor\u00ed sa venuj\u00fa iba klientsk\u00fdm serverov\u00fdm po\u017eiadavk\u00e1m. Ke\u010f\u017ee je t\u00e1to podpora oddelen\u00e1 od n\u00e1\u0161ho \u0161tandardn\u00e9ho helpdesku, komunik\u00e1cia prebieha v \u0161peci\u00e1lnom port\u00e1le dostupnom na adrese spravaserverov.websupport.sk. V tomto n\u00e1vode si vysvetl\u00edme, ako je v \u0148om mo\u017en\u00e9 vytvori\u0165 nov\u00fd tiket. Prihl\u00e1senie Pre prihl\u00e1senie&#8230;<\/p>\n","protected":false},"author":3,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[33],"ht-kb-tag":[],"class_list":["post-24866","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-servery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Spr\u00e1va servera - vytv\u00e1ranie tiketov - Websupport centrum podpory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/podpora\/kb\/sprava-servera-vytvaranie-tiketov\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spr\u00e1va servera - vytv\u00e1ranie tiketov - Websupport centrum podpory\" \/>\n<meta property=\"og:description\" content=\"K\u00fapou slu\u017eby spr\u00e1va servera z\u00edskavate podporu od sk\u00fasen\u00fdch administr\u00e1torov, ktor\u00ed sa venuj\u00fa iba klientsk\u00fdm serverov\u00fdm po\u017eiadavk\u00e1m. 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