{"id":13905,"date":"2020-04-08T13:32:14","date_gmt":"2020-04-08T11:32:14","guid":{"rendered":"https:\/\/www.websupport.sk\/podpora\/?post_type=ht_kb&#038;p=13905"},"modified":"2020-04-08T13:47:47","modified_gmt":"2020-04-08T11:47:47","slug":"refundacia-serverovych-sluzieb","status":"publish","type":"ht_kb","link":"https:\/\/www.websupport.sk\/podpora\/kb\/refundacia-serverovych-sluzieb\/","title":{"rendered":"Refund\u00e1cia pri nedostupnosti serverov\u00fdch slu\u017eieb"},"content":{"rendered":"\n<p>Na\u0161e serverov\u00e9 a cloudov\u00e9 produkty a slu\u017eby navrhujeme a prev\u00e1dzkujeme pod\u013ea best practice pre zachovanie ich \u010do mo\u017eno najvy\u0161\u0161ej dostupnosti a kvality. Uvedomujeme si, \u017ee ich bezprobl\u00e9mov\u00e1 prev\u00e1dzka je ve\u013emi d\u00f4le\u017eit\u00e1 pre va\u0161e podnikanie a projekty.<\/p>\n\n\n\n<p>V pr\u00edpade, \u017ee zaznamen\u00e1te preuk\u00e1zate\u013en\u00fa nedostupnos\u0165 nami prev\u00e1dzkovan\u00fdch slu\u017eieb je mo\u017en\u00e9 po\u017eiada\u0165 o refund\u00e1ciu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dostupnos\u0165 slu\u017eieb<\/h2>\n\n\n\n<p>Pod pojmom dostupnos\u0165 slu\u017eieb sa rozumie bezv\u00fdpadkov\u00e1 prev\u00e1dzka poskytovan\u00fdch slu\u017eieb zo strany spolo\u010dnosti WebSupport. T\u00e1 zodpoved\u00e1 za hardv\u00e9r, sie\u0165 a infra\u0161trukt\u00faru po opera\u010dn\u00fd syst\u00e9m, ktor\u00fd je poskytovan\u00fd z\u00e1kazn\u00edkovi. Jeho aktualiz\u00e1cia, prev\u00e1dzka a spr\u00e1va, aplik\u00e1cie a d\u00e1ta s\u00fa na plnej zodpovednosti z\u00e1kazn\u00edka.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"\"><tbody><tr><td><strong>N\u00e1zov slu\u017eby<\/strong><\/td><td><strong>Predmet dostupnosti<\/strong><\/td><\/tr><tr><td>Dedikovan\u00fd server<\/td><td>&#8211; dostupnos\u0165 sie\u0165ovej konektivity<br>&#8211; dostupnos\u0165 elektrickej energie<br>&#8211; funk\u010dnos\u0165 fyzick\u00e9ho servera (po\u0161kodenie komponentov, ktor\u00e9 znefunk\u010dnia jeho prev\u00e1dzku)<\/td><\/tr><tr><td>Virtu\u00e1lny server (VPS)<\/td><td>&#8211; dostupnos\u0165 sie\u0165ovej konektivity<br>&#8211; dostupnos\u0165 elektrickej energie<br>&#8211; prev\u00e1dzka virtualiz\u00e1cie <\/td><\/tr><tr><td>Virtu\u00e1lne d\u00e1tov\u00e9 centrum (VDC)<\/td><td>&#8211; dostupnos\u0165 sie\u0165ovej konektivity<br>&#8211; dostupnos\u0165 elektrickej energie<br>&#8211; prev\u00e1dzka virtualiz\u00e1cie <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Podmienky refund\u00e1cie<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>refund\u00e1cia nie je automatick\u00e1, ale posudzuje sa na z\u00e1klade p\u00edsomnej alebo telefonickej \u017eiadosti z\u00e1kazn\u00edka s uveden\u00edm term\u00ednu nedostupnosti najnesk\u00f4r 14 dni od zaznamenanej nedostupnosti<\/li><li>v pr\u00edpade komplexn\u00fdch rie\u0161en\u00ed sa refund\u00e1cia vz\u0165ahuje na konkr\u00e9tny server resp. s\u00fa\u010das\u0165 rie\u0161enia, nie na celok<\/li><li>do celkov\u00e9ho mesa\u010dn\u00e9ho s\u00fa\u010dtu s\u00fa zapo\u010d\u00edtavan\u00e9 v\u00fdpadky dlh\u0161ie ako 10 min\u00fat<\/li><li>z\u00e1kazn\u00edk mus\u00ed ur\u010di\u0165 presn\u00fd \u010dasov\u00fd interval, kedy nedostupnos\u0165 prebiehala<\/li><li>refund\u00e1cia je prip\u00edsan\u00e1 vo forme kreditu na faktura\u010dn\u00fd profil z\u00e1kazn\u00edka<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fd\u0161ka refund\u00e1cie<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"\"><tbody><tr><td><strong>N\u00e1zov slu\u017eby<\/strong><\/td><td>Predmet dostupnosti<\/td><\/tr><tr><td>Dedikovan\u00fd server<\/td><td>4 % z mesa\u010dnej ceny za server za ka\u017ed\u00fa ukon\u010den\u00fa hodinu, maxim\u00e1lne do v\u00fd\u0161ky mesa\u010dn\u00e9ho poplatku za serverov\u00fa slu\u017ebu<\/td><\/tr><tr><td>Virtu\u00e1lny server (VPS)<\/td><td>10 % z mesa\u010dnej ceny za server za ka\u017ed\u00fa ukon\u010den\u00fa hodinu, maxim\u00e1lne do v\u00fd\u0161ky mesa\u010dn\u00e9ho poplatku za serverov\u00fa slu\u017ebu<\/td><\/tr><tr><td><br>Virtu\u00e1lne d\u00e1tov\u00e9 centrum (VDC)<\/td><td>10 % z mesa\u010dnej ceny za server za ka\u017ed\u00fa ukon\u010den\u00fa hodinu, maxim\u00e1lne do v\u00fd\u0161ky mesa\u010dn\u00e9ho poplatku za serverov\u00fa slu\u017ebu<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Za nedostupnos\u0165 sa nepova\u017euje&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>pl\u00e1novan\u00e1 odst\u00e1vka, \u010di servisn\u00fd z\u00e1sah resp. \u00fadr\u017eba serverovej slu\u017eby\u00a0<\/li><li>nedostupnos\u0165 mana\u017ementu slu\u017eby pomocou WebSupport Webadmin a WebSupport VDC Dashboard (Horizon)<\/li><li>porucha konektivity a slu\u017eieb na ktor\u00fd nem\u00e1 spolo\u010dnos\u0165 WebSupport dosah, napr. v pr\u00edpade sie\u0165ov\u00fdch a aplika\u010dn\u00fdch \u00fatokov (napr. typu DDOS) <\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Na\u0161e serverov\u00e9 a cloudov\u00e9 produkty a slu\u017eby navrhujeme a prev\u00e1dzkujeme pod\u013ea best practice pre zachovanie ich \u010do mo\u017eno najvy\u0161\u0161ej dostupnosti a kvality. Uvedomujeme si, \u017ee ich bezprobl\u00e9mov\u00e1 prev\u00e1dzka je ve\u013emi d\u00f4le\u017eit\u00e1 pre va\u0161e podnikanie a projekty. V pr\u00edpade, \u017ee zaznamen\u00e1te preuk\u00e1zate\u013en\u00fa nedostupnos\u0165 nami prev\u00e1dzkovan\u00fdch slu\u017eieb je mo\u017en\u00e9 po\u017eiada\u0165 o refund\u00e1ciu&#8230;.<\/p>\n","protected":false},"author":28,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[33],"ht-kb-tag":[],"class_list":["post-13905","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-servery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund\u00e1cia pri nedostupnosti serverov\u00fdch slu\u017eieb - Websupport centrum podpory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/podpora\/kb\/refundacia-serverovych-sluzieb\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund\u00e1cia pri nedostupnosti serverov\u00fdch slu\u017eieb - Websupport centrum podpory\" \/>\n<meta property=\"og:description\" content=\"Na\u0161e serverov\u00e9 a cloudov\u00e9 produkty a slu\u017eby navrhujeme a prev\u00e1dzkujeme pod\u013ea best practice pre zachovanie ich \u010do mo\u017eno najvy\u0161\u0161ej dostupnosti a kvality. 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