This is WebSupport

Customers were always pride of our company. Care about them is crucial for us. No other department has so much attention as especially Customer Support (in our jargon simply "SUPPORT"). They solve daily tens of entangled cases - as famous Sherlock Holmes. Their results are stunning, they achieve 9,8 from 10 points of as customer feedback.


I like this, I want to join you
Salary
from 1800€/m brruto
Location
Type of employment
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You will go happily to work

How will you work day look like?

  • you will lead team of 20 members (6 2nd line and 14 1st line colleagues)
  • you will be working on long term strategic planning of company goals and planning of projects
  • you will be setting up team budget and its spending
  • you will be systematically supporting education and development of the agents
  • you will implement "customer success" model
  • you will facilitate sharing of the experience among the teams
  • you will represent the company publicly on presentations and workshops

We expect of you

  • unstoppable drive in searching for the opportunities how systematically simplify our solutions and how to automate our work
  • to have already few successes in this area (and you can boast with them on personal interview)
  • at least 3 years of experience in the area of customer support, preferably in IT area
  • experience in leading and coordination of people, ideally in managerial role
  • experience with communication in english, so you can handle the discussion with the colleagues from Hungary

Expect of us

  • space for realisation of your ideas, because we always create, innovate and improve something
  • great team of people, for whom the answer "It's not possible" doesn't exist
  • possibility to attend conferences and presentations around the world and in Slovakia, as a participant or presenter
  • you can study languages (english, german)
  • you can attend internal education and workshops in different areas
  • that you will sport (MultiSport card, workout system in the office)
  • that you will have fun (rafting, hackathon, grill party, breakfast, christmas party)
  • 6 days of bonus holiday and the possibility of home office
  • never ending team building for example by building a 3D printer, paintball or a beer
I go Up

I'm in!

Firstly you will have a call with Veronika, our HR, and you will talk about your expectations from our cooperation. On the personal interview we will discuss in detail your experience and you can ask what interests you about the position. In this way we will find out if we match together. You will meet us in this setup:






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