{"id":9810,"date":"2017-02-27T09:52:18","date_gmt":"2017-02-27T08:52:18","guid":{"rendered":"https:\/\/www.websupport.sk\/blog\/?p=9810"},"modified":"2025-03-11T21:07:02","modified_gmt":"2025-03-11T20:07:02","slug":"8-mytov-o-praci-na-nasom-supporte","status":"publish","type":"post","link":"https:\/\/www.websupport.sk\/blog\/2017\/02\/8-mytov-o-praci-na-nasom-supporte\/","title":{"rendered":"8 m\u00fdtov o z\u00e1kazn\u00edckej podpore"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\"><b>Doba \u010d\u00edtania:<\/b><\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">min.<\/span><\/span><p>Customer support, helpdesk, podpora, customer care. To, \u010do rob\u00edme, sa d\u00e1 pomenova\u0165 r\u00f4znymi n\u00e1zvami a tie vyvol\u00e1vaj\u00fa v\u0161emo\u017en\u00e9 predstavy a m\u00fdty o tom, \u010do to vlastne naozaj je. Niektor\u00e9 z nich s\u00fa nielen myln\u00e9, ale \u010dasto aj \u00faplne mimo realitu. Pozrime sa na niektor\u00e9 z nich a uve\u010fme veci na prav\u00fa mieru.<\/p>\n<blockquote><p>M\u00fdtus #1<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Ide o call centrum, kde od r\u00e1na do ve\u010dera telefonujem<\/em><\/strong><\/p>\n<p>Ok, je pravda, \u017ee telefon\u00e1ty s\u00fa t\u00fdm najosobnej\u0161\u00edm kontaktom s na\u0161imi z\u00e1kazn\u00edkmi. Napriek tomu iba 15 % v\u0161etk\u00fdch po\u017eiadaviek prich\u00e1dza cez tento kan\u00e1l. \u013dudia najrad\u0161ej komunikuj\u00fa e-mailom (51 %) a st\u00e1le popul\u00e1rnej\u0161ie chaty predstavuj\u00fa a\u017e 34 % zo v\u0161etk\u00fdch komunik\u00e1ci\u00ed.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9740 aligncenter\" src=\"https:\/\/www.websupport.sk\/blogoads\/sites\/2\/2017\/02\/HD-graf.png\" alt=\"Graf\" width=\"700\" height=\"400\" srcset=\"https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/HD-graf.png 700w, https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/HD-graf-300x171.png 300w, https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/HD-graf-530x303.png 530w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<blockquote><p>M\u00fdtus #2<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Vol\u00e1me a otravujeme z\u00e1kazn\u00edkov s ponukami<\/em><\/strong><\/p>\n<p>Nepred\u00e1vame bambusov\u00e9 pono\u017eky, ani sa nesna\u017e\u00edme \u013eu\u010fom nan\u00fati\u0165 zmenu dod\u00e1vate\u013ea elektriny. Na\u0161ich z\u00e1kazn\u00edkov si v\u00e1\u017eime. Na\u0161a pr\u00e1ca je o pom\u00e1han\u00ed a rie\u0161en\u00ed vzniknut\u00fdch situ\u00e1ci\u00ed, s ktor\u00fdmi si klienti nevedia poradi\u0165 sami a ozv\u00fa sa n\u00e1m.<\/p>\n<blockquote><p>M\u00fdtus #3<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Nem\u00e1m dostato\u010dn\u00e9 technick\u00e9 znalosti. Nevedel by som pom\u00e1ha\u0165 z\u00e1kazn\u00edkom.<\/em><\/strong><\/p>\n<p>Zn\u00e1ma sie\u0165 kaviarn\u00ed, Pret a Manger, hovor\u00ed, \u017ee nie je mo\u017en\u00e9 zamestna\u0165 niekoho, kto vie urobi\u0165 sendvi\u010d a nau\u010di\u0165 ho by\u0165 pozit\u00edvne naladen\u00fdm, ale m\u00f4\u017eete nau\u010di\u0165 \u0161\u0165astn\u00fdch a pozit\u00edvne naladen\u00fdch \u013eud\u00ed urobi\u0165 sendvi\u010d. T\u00fdmto sa riadime aj pri prij\u00edman\u00ed nov\u00fdch \u013eud\u00ed do support t\u00edmu. Viac n\u00e1s zaujme \u0161\u0165astn\u00fd a vyrovnan\u00fd \u010dlovek ako niekto, kto m\u00e1 s\u00edce technick\u00e9 znalosti, ale evidentn\u00e9 osobnostn\u00e9 vady.<\/p>\n<blockquote><p>M\u00fdtus #4<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Bud\u00fa mi vola\u0165 iba nahnevan\u00ed \u013eudia, ktor\u00fdch budem musie\u0165 upokojova\u0165.<\/em><\/strong><\/p>\n<p>Ve\u013ea po\u017eiadaviek prich\u00e1dza od menej sk\u00fasen\u00fdch z\u00e1kazn\u00edkov, ktor\u00ed si chc\u00fa nie\u010do nastavi\u0165, ale nedok\u00e1\u017eu si poradi\u0165 sami. Je v\u0161ak o to v\u00e4\u010d\u0161ia v\u00fdzva, nielen vyrie\u0161i\u0165 probl\u00e9m, ale z\u00e1rove\u0148 ich aj nau\u010di\u0165 nie\u010do nov\u00e9.<\/p>\n<blockquote><p>M\u00fdtus #5<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Budem sedie\u0165 prikovan\u00fd na jedno miesto v open space<\/em><\/strong><\/p>\n<p>Nie, \u017eiadne visa\u010dky na krku, \u017eiadne menovky na stole a vymie\u0148anie stoli\u010diek. K dispoz\u00edcii m\u00e1me sedacie vaky, ktor\u00e9 radi vyu\u017e\u00edvame najm\u00e4 v popolud\u0148aj\u0161\u00edch hodin\u00e1ch. Rovnako m\u00f4\u017eeme svoje s\u00fastredenie na pr\u00e1cu zv\u00fd\u0161i\u0165 v Chill Roome, kde s\u00fa pohodln\u00e9 kresl\u00e1 a ticho. Sme otvoren\u00ed aj pr\u00e1ci z domu vo ve\u010dern\u00fdch hodin\u00e1ch a cez v\u00edkendy, kedy sme tie\u017e dostupn\u00ed pre z\u00e1kazn\u00edkov. Ak si v\u017edy t\u00fa\u017eil pracova\u0165 zo svojej izby, na supporte to podporujeme .<\/p>\n<blockquote><p>M\u00fdtus #6<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Neinvestujeme do profesion\u00e1lneho rozvoja \u013eud\u00ed po osobnostnej, komunika\u010dnej aj technickej str\u00e1nke<\/em><\/strong><\/p>\n<p>Nevieme ako inde, ale u n\u00e1s je t\u00e1to poz\u00edcia vstupn\u00e1 br\u00e1na do IT. Je to skvel\u00fd za\u010diatok kari\u00e9ry v online svete. V\u00fdznamne podporujeme rast \u0161ikovn\u00fdch \u013eud\u00ed v r\u00e1mci firmy. D\u00f4kazom s\u00fa konkr\u00e9tni \u013eudia vystupuj\u00faci <a href=\"https:\/\/www.youtube.com\/watch?v=a2WKD2h0GM0&amp;t=99s\" target=\"_blank\">v tomto videu<\/a> a ich success stories. U\u017e po\u010das prv\u00e9ho roka m\u00e1 ka\u017ed\u00fd \u010dlen SUPPORT t\u00edmu mo\u017enos\u0165 sa \u0161pecializova\u0165 na r\u00f4zne oblasti alebo produkty a venova\u0165 sa tak s\u010dasti aj in\u00fdm veciam ako je odpovedanie z\u00e1kazn\u00edkom.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9823 aligncenter\" src=\"https:\/\/www.websupport.sk\/blogoads\/sites\/2\/2017\/02\/matka8.jpg\" alt=\"\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/matka8.jpg 1000w, https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/matka8-300x200.jpg 300w, https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/matka8-768x512.jpg 768w, https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/matka8-530x354.jpg 530w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<blockquote>\n<p style=\"text-align: center;\">M\u00fdtus #7<\/p>\n<\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Platy su n\u00edzke a firma neocen\u00ed \u010dloveka, ke\u010f sa sna\u017e\u00ed<\/em><\/strong><\/p>\n<p>N\u00e1stupn\u00e9 mzdy u n\u00e1s z\u00e1visia od sk\u00fasenost\u00ed a r\u00f4znych faktorov konkr\u00e9tneho kandid\u00e1ta. V\u00e4\u010d\u0161inou s\u00fa v\u0161ak lep\u0161ie ako priemern\u00e1 mzda na Slovensku. Po troch mesiacoch sa navy\u0161e prip\u00e1ja variabiln\u00e1 zlo\u017eka, ktor\u00e1 po \u010dase be\u017ene pos\u00fava hrub\u00fa mzdu do \u0161tvorcifern\u00fdch \u010d\u00edsel. Ke\u010f sa \u010dlovek sna\u017e\u00ed a je pre support t\u00edm pr\u00ednosom, je mo\u017enos\u0165 sa individu\u00e1lne bavi\u0165 o zv\u00fd\u0161en\u00ed platu aj priebe\u017ene.<\/p>\n<blockquote><p>M\u00fdtus #8<\/p><\/blockquote>\n<p style=\"text-align: center;\"><strong><em>Toto oddelenie je pova\u017eovan\u00e9 za menej d\u00f4le\u017eit\u00e9 pre firmu<\/em><\/strong><\/p>\n<p>Omyl, na kvalitnom SUPPORTe sme postavili cel\u00fd WebSupport a sme presved\u010den\u00ed, \u017ee na \u0148om bude e\u0161te dlh\u00e9 roky st\u00e1\u0165. Patr\u00ed k tomu najcennej\u0161iemu, \u010do m\u00e1me. \u013dudia v t\u00edme s\u00fa tv\u00e1rou firmy a predstavuj\u00fa najpriamej\u0161\u00ed \u013eudsk\u00fd kontakt z\u00e1kazn\u00edkov s WebSupportom. Niektor\u00ed z\u00e1kazn\u00edci n\u00e1s dokonca poznaj\u00fa po mene. Pr\u00e1ve preto sa sna\u017e\u00edme prij\u00edma\u0165 top \u013eud\u00ed, ktor\u00ed vedia \u010do chc\u00fa a radi by svoj talent a sk\u00fasenosti vyu\u017eili u n\u00e1s.<\/p>\n<p>Ak aj v\u00e1s nap\u013a\u0148a a bav\u00ed pr\u00e1ca s \u013eudmi a technol\u00f3giami z\u00e1rove\u0148, vst\u00fapte do sveta IT a vyu\u017eite naplno svoj potenci\u00e1l. Pr\u00e1ca na <strong>SUPPORT<\/strong>e v\u00e1s nau\u010d\u00ed u\u017eito\u010dn\u00e9 technick\u00e9 skills, brilantn\u00fa komunik\u00e1ciu a prec\u00edznu sebadiscipl\u00ednu. Viac sa dozviete na: <a href=\"https:\/\/inhiro.com\/job\/id\/11039\" target=\"_blank\">https:\/\/inhiro.com\/job\/id\/11039<\/a><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/a2WKD2h0GM0\" width=\"100%\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer support, helpdesk, podpora, customer care. To, \u010do rob\u00edme, sa d\u00e1 pomenova\u0165 r\u00f4znymi n\u00e1zvami a tie vyvol\u00e1vaj\u00fa v\u0161emo\u017en\u00e9 predstavy a m\u00fdty o tom, \u010do to vlastne naozaj je. Niektor\u00e9 z nich s\u00fa nielen myln\u00e9, ale \u010dasto aj \u00faplne mimo realitu. Pozrime sa na niektor\u00e9 z nich a uve\u010fme veci na prav\u00fa mieru. M\u00fdtus #1 Ide [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":9814,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[332,1069,1070,828,956,1068,985],"class_list":["post-9810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zakulisie","tag-helpdesk","tag-legendarny-helpdesk","tag-najlepsia-podpora","tag-support","tag-websupport","tag-zakaznicka-linka","tag-zakaznicka-podpora"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8 m\u00fdtov o z\u00e1kazn\u00edckej podpore - Websupport blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/blog\/2017\/02\/8-mytov-o-praci-na-nasom-supporte\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 m\u00fdtov o z\u00e1kazn\u00edckej podpore - Websupport blog\" \/>\n<meta property=\"og:description\" content=\"Customer support, helpdesk, podpora, customer care. To, \u010do rob\u00edme, sa d\u00e1 pomenova\u0165 r\u00f4znymi n\u00e1zvami a tie vyvol\u00e1vaj\u00fa v\u0161emo\u017en\u00e9 predstavy a m\u00fdty o tom, \u010do to vlastne naozaj je. Niektor\u00e9 z nich s\u00fa nielen myln\u00e9, ale \u010dasto aj \u00faplne mimo realitu. Pozrime sa na niektor\u00e9 z nich a uve\u010fme veci na prav\u00fa mieru. M\u00fdtus #1 Ide [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.websupport.sk\/blog\/2017\/02\/8-mytov-o-praci-na-nasom-supporte\/\" \/>\n<meta property=\"og:site_name\" content=\"Websupport blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/tomis.jakub\/#snip=false\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-27T08:52:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T20:07:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2017\/02\/8-mytov.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jakub Tomi\u0161\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/jakub_tomis\/#snip=false\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jakub Tomi\u0161\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 min\u00faty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2017\\\/02\\\/8-mytov-o-praci-na-nasom-supporte\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2017\\\/02\\\/8-mytov-o-praci-na-nasom-supporte\\\/\"},\"author\":{\"name\":\"Jakub Tomi\u0161\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/#\\\/schema\\\/person\\\/697028dc47763678395a33a7a549e995\"},\"headline\":\"8 m\u00fdtov o z\u00e1kazn\u00edckej podpore\",\"datePublished\":\"2017-02-27T08:52:18+00:00\",\"dateModified\":\"2025-03-11T20:07:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2017\\\/02\\\/8-mytov-o-praci-na-nasom-supporte\\\/\"},\"wordCount\":817,\"publisher\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2017\\\/02\\\/8-mytov-o-praci-na-nasom-supporte\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/app\\\/uploads\\\/sites\\\/2\\\/2017\\\/02\\\/8-mytov.png\",\"keywords\":[\"helpdesk\",\"legendarny helpdesk\",\"najlepsia podpora\",\"support\",\"websupport\",\"zakaznicka linka\",\"zakaznicka podpora\"],\"articleSection\":[\"Z\u00e1kulisie\"],\"inLanguage\":\"sk-SK\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2017\\\/02\\\/8-mytov-o-praci-na-nasom-supporte\\\/\",\"url\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2017\\\/02\\\/8-mytov-o-praci-na-nasom-supporte\\\/\",\"name\":\"8 m\u00fdtov o z\u00e1kazn\u00edckej podpore - 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