{"id":846,"date":"2010-08-30T21:10:29","date_gmt":"2010-08-30T19:10:29","guid":{"rendered":"http:\/\/blog.websupport.sk\/?p=846"},"modified":"2025-03-11T21:06:07","modified_gmt":"2025-03-11T20:06:07","slug":"vyjadrenie-k-vacsiemu-poctu-vypadkov","status":"publish","type":"post","link":"https:\/\/www.websupport.sk\/blog\/2010\/08\/vyjadrenie-k-vacsiemu-poctu-vypadkov\/","title":{"rendered":"Vyjadrenie k v\u00e4\u010d\u0161iemu po\u010dtu v\u00fdpadkov"},"content":{"rendered":"Doba \u010d\u00edtania:<\/b><\/span> 4<\/span> min.<\/span><\/span>

Rozhodol som sa nap\u00edsa\u0165 tento pr\u00edspevok preto\u017ee po\u010das migr\u00e1cie n\u00e1\u0161ho syst\u00e9mu do\u0161lo k pr\u00edli\u0161 ve\u013ea v\u00fdpadkom, ktor\u00e9 zabra\u0148uj\u00fa tomu aby na\u0161i z\u00e1kazn\u00edci boli z na\u0161ich slu\u017eieb \u0161tastn\u00ed a spokojn\u00ed. A to je nie\u010do, s \u010d\u00edm sa mi ned\u00e1 zmieri\u0165 a \u00faprimne ma to tr\u00e1pi. Ospravedl\u0148te pr\u00edpadne gramatick\u00e9 chyby a ned\u00f4kladn\u00fd sloh. P\u00edsal som to pomerne r\u00fdchlo aby to bolo \u010do najsk\u00f4r online.
\n
\nWebsupport.sk bol v\u017edy zn\u00e1my vysokou kvalitou svojich slu\u017eieb, \u010domu nasved\u010duje aj najvy\u0161\u0161\u00ed pr\u00edrastok .sk dom\u00e9n, spomedzi slovensk\u00fdch spolo\u010dnost\u00ed. Zaklad\u00e1me si\u00a0 hlavne na podpore pre na\u0161ich z\u00e1kazn\u00edkov, kde okrem r\u00fdchlej reakcie \u010dastokr\u00e1t be\u017ene rad\u00edme a pom\u00e1hame na\u0161im klientom s ich web str\u00e1nkami alebo internetov\u00fdm podnikan\u00edm bez n\u00e1roku na odmenu alebo argumentov \u017ee si to klient neobjednal. Jednoducho sna\u017e\u00edme sa ma\u0165 \u013eudsk\u00fd pr\u00edstup a nevidie\u0165 za v\u0161etk\u00fdm peniaze. Preto n\u00e1s maj\u00fa na\u0161i z\u00e1kazn\u00edci tak radi. Druh\u00e1 najd\u00f4le\u017eitej\u0161ia \u010das\u0165 je dostupnos\u0165 na\u0161ich slu\u017eieb. A pr\u00e1ve t\u00e1to druh\u00e1 \u010das\u0165 teraz pokrivk\u00e1va. A samozrejme z\u00e1kazn\u00edci s\u00fa z toho nerv\u00f3zni. A pr\u00e1vom.<\/p>\n

Pok\u00fasim sa vysvetli\u0165 pre\u010do sa to deje a \u010do s t\u00fdm budeme robi\u0165.<\/p>\n

V\u0161etko to za\u010dalo dvoma ve\u013ek\u00fdmi v\u00fdpadkami cel\u00fdch rackov v jednom z datacentier. Boli to dvojhodinov\u00e9 v\u00fdpadky cel\u00fdch na\u0161ich slu\u017eieb po t\u00fd\u017edni. Aj kv\u00f4li \u010fal\u0161\u00edm probl\u00e9mom so star\u00fdm datacentrom sme sa rozhodli na\u0161e slu\u017eby postavi\u0165 na kompletne nov\u00fdch z\u00e1kladoch.<\/p>\n

Migr\u00e1cia:<\/strong>
\nSpravili sme anal\u00fdzu, vybrali nov\u00fdch partnerov a pustili sme sa do migr\u00e1cie. T\u00e1 trv\u00e1 bezm\u00e1la cca 2 mesiace.\u00a0 Pri migr\u00e1ci\u00ed do\u0161lo k viacer\u00fdm komplik\u00e1ciam, ktor\u00e9 sme neo\u010dak\u00e1vali a v\u0161etci naokolo prisahali, \u017ee ni\u010d tak\u00e9 e\u0161te nevideli. (Napr\u00edklad sa pokazili 2 cisco switche NARAZ: jeden hlavn\u00fd a druh\u00fd, ktor\u00fd mal by\u0165 jeho z\u00e1lo\u017en\u00fd. Z toho bol \u010fal\u0161\u00ed cca hodinov\u00fd v\u00fdpadok. Posledn\u00e9 2 v\u00fdpadky taktie\u017e s\u00faviseli s probl\u00e9mami mimo n\u00e1s) Do toho sa priplietlo aj zop\u00e1r na\u0161ich ch\u00fdb, ako zamrznutie datab\u00e1zov\u00e9ho servera a podobne. Okrem toho vzniklo ve\u013ea nekompatibility medzi star\u00fdm a nov\u00fdm syst\u00e9mom, vypadli niektor\u00e9 slu\u017eby, weby ktor\u00e9 pou\u017e\u00edvali e\u0161te star\u00e9 IP adresy a podobne. V\u00fdsledkom toho bolo, \u017ee za posledn\u00e9 dva mesiaca bol skoro ka\u017ed\u00fd t\u00fd\u017ede\u0148 nejak\u00fd v\u00fdpadok.<\/p>\n

Aby ste vedeli, pre\u010do ste toto v\u0161etko s nami podst\u00fapili, nap\u00ed\u0161em e\u0161te kr\u00e1tky zoznam toho, \u010do sa spravilo. (kompletne sa tomu budeme venova\u0165 v inom blogu)<\/p>\n

Pre\u0161li sme na nov\u00e9 IP adresy. Do nov\u00fdch serverov a technol\u00f3gie sme pri migr\u00e1ci\u00ed investovali viac ako 50 000 eur \u010disto na \u017eelezo. Ka\u017ed\u00fd server m\u00e1 4-n\u00e1sobne z\u00e1lohovan\u00fd konekt, 2 pripojenia do elektrickej siete, ktor\u00e1 je e\u0161te dvakr\u00e1t zalohovan\u00e1. Dokupovali sa nov\u00e9 stroje, dokupovalo sa viac ako 100GB RAM, dokupovalo sa nov\u00e9 diskov\u00e9 pole (v desiatkach TB). V\u0161etky d\u00f4le\u017eit\u00e9 slu\u017eby ako datab\u00e1zov\u00fd server, switche sme za\u010dali mirrorova\u0165 a v pr\u00edpade v\u00fdpadku v bud\u00facnosti budeme vedie\u0165 okam\u017eite zapn\u00fa\u0165 ich k\u00f3pie. \u00daplne sme zmenili rozdelenie datab\u00e1zov\u00fdch serverov kv\u00f4li ich \u0161k\u00e1lovate\u013enosti.<\/p>\n

Probl\u00e9m s posledn\u00fdmi v\u00fdpadkami je ten, \u017ee nov\u00e1 architekt\u00fara e\u0161te nie je odladen\u00e1. Ale nebude to trva\u0165 dlho a v\u0161etko p\u00f4jde tak, ako sme si my aj vy predstavovali.<\/p>\n

V\u00fdpadky:<\/strong>
\n\u00daprimne mus\u00edm poveda\u0165, \u017ee bolo toho ve\u013ea. Bojujeme s t\u00fdm ko\u013eko vl\u00e1dzeme a ke\u010f u\u017e nevl\u00e1dzeme, e\u0161te prid\u00e1me. Ka\u017ed\u00fd v\u00fdpadok je pre cel\u00fa firmu enormne stresov\u00fd. Do p\u00e1r sekund m\u00e1me stovky telefon\u00e1tov a mailov. \u013dudia s\u00fa nerv\u00f3zni a nad\u00e1vaj\u00fa, samozrejme opr\u00e1vnene. Zaklad\u00e1m si na tom, aby sme pon\u00fakali tak\u00e9 slu\u017eby (vi\u010f. napr. n\u00e1\u0161 helpdesk, ktor\u00ed si \u013eudia nevedia vynachv\u00e1li\u0165), ktor\u00e9 by na\u0161ich z\u00e1kazn\u00edkov te\u0161ili. Aby si povedali, \u017ee som r\u00e1d, \u017ee spolupracujem s Websupportom. O to viac ma tr\u00e1pi to, ke\u010f sa n\u00e1m to nedar\u00ed. Z ka\u017ed\u00e9ho jedn\u00e9ho v\u00fdpadku vyvodzujem d\u00f4sledky, vylep\u0161ujeme technol\u00f3gie, monitoring serverov a podobne. (samotn\u00e1 migr\u00e1cia je toho d\u00f4kazom). Ale po\u010dita\u010de s\u00fa vlastn\u00e9 entity. Ur\u010dite to pozn\u00e1te, ako niekedy nechc\u00fa posl\u00facha\u0165 a zamrzaj\u00fa aj mobily. O to \u0165a\u017e\u0161ie b\u00fdva udr\u017ea\u0165 na uzde nie\u010do, \u010do obsluhuje mili\u00f3ny zobrazen\u00ed a desa\u0165tis\u00edce str\u00e1nok.<\/p>\n

Ver\u00edm, \u017ee touto novou architekt\u00farou a migr\u00e1ciou sa n\u00e1m to podarilo a vr\u00e1time sa do \u010dias, ke\u010f jedin\u00e9 \u010do mohlo sp\u00f4sobi\u0165 v\u00fdpadok bol policajn\u00fd zbor :).<\/p>\n

Kompenz\u00e1cie:<\/strong>
\nKa\u017ed\u00fd, kto ma z\u00e1ujem o kompenz\u00e1cie zo zaplaten\u00fdch slu\u017eieb na z\u00e1klade ich zn\u00ed\u017eenej kvality, m\u00f4\u017ee nap\u00edsa\u0165 na helpdesk@websupport.sk a ur\u010dite to vyrie\u0161ime. Osobne sa t\u00fdm budem zaobera\u0165, aby boli dotknut\u00ed z\u00e1kazn\u00edci spokojn\u00ed.<\/p>\n

Bud\u00facnos\u0165:<\/strong>
\nNem\u00f4\u017eem v\u00e1m s\u013e\u00fabi\u0165, \u017ee v\u00fdpadky nebud\u00fa. \u010castokr\u00e1t je to mimo n\u00e1s (napr\u00edklad v housingu) a st\u00e1le migr\u00e1cia neprebehla \u00faplne do konca. Zost\u00e1va p\u00e1r dn\u00ed. Ale pracova\u0165 sme u\u017e za\u010dali. Migr\u00e1ciou sme spravili v\u0161etko preto, aby ich bolo \u010do najmenej. Ke\u010f bude definit\u00edvne dokon\u010den\u00e1 a zastabilizovan\u00e1, v\u00fdpadky vymizn\u00fa.<\/p>\n

To, \u010do v\u00e1m m\u00f4\u017eem s\u013e\u00fabi\u0165 je, \u017ee sa sna\u017e\u00edme a budeme sa sna\u017ei\u0165 st\u00e1le pon\u00faka\u0165 v\u00e1m tie najlep\u0161ie slu\u017eby ak\u00e9 dok\u00e1\u017eeme. A v tom je samozrejme aj \u010do najv\u00e4\u010d\u0161ia miera stability.<\/p>\n

Budem ve\u013emi r\u00e1d, ke\u010f n\u00e1s podr\u017e\u00edte aj teraz, tak ako ste n\u00e1s podr\u017eali u\u017e mnoho kr\u00e1t.<\/p>\n

Ak budete ma\u0165 ak\u00e9ko\u013evek ot\u00e1zky, alebo pripomienky oh\u013eadom tohoto pr\u00edspevku alebo v\u00fdpadkov, m\u00f4\u017eete necha\u0165 koment\u00e1r alebo p\u00edsa\u0165 priamo mne: truban@websupport.sk<\/a><\/p>\n

V\u010faka<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Rozhodol som sa nap\u00edsa\u0165 tento pr\u00edspevok preto\u017ee po\u010das migr\u00e1cie n\u00e1\u0161ho syst\u00e9mu do\u0161lo k pr\u00edli\u0161 ve\u013ea v\u00fdpadkom, ktor\u00e9 zabra\u0148uj\u00fa tomu aby na\u0161i z\u00e1kazn\u00edci boli z na\u0161ich slu\u017eieb \u0161tastn\u00ed a spokojn\u00ed. A to je nie\u010do, s \u010d\u00edm sa mi ned\u00e1 zmieri\u0165 a \u00faprimne ma to tr\u00e1pi. Ospravedl\u0148te pr\u00edpadne gramatick\u00e9 chyby a ned\u00f4kladn\u00fd sloh. P\u00edsal som to pomerne […]<\/p>\n","protected":false},"author":23,"featured_media":5573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-846","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"yoast_head":"\nVyjadrenie k v\u00e4\u010d\u0161iemu po\u010dtu v\u00fdpadkov - Websupport blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/blog\/2010\/08\/vyjadrenie-k-vacsiemu-poctu-vypadkov\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vyjadrenie k v\u00e4\u010d\u0161iemu po\u010dtu v\u00fdpadkov - Websupport blog\" \/>\n<meta property=\"og:description\" content=\"Rozhodol som sa nap\u00edsa\u0165 tento pr\u00edspevok preto\u017ee po\u010das migr\u00e1cie n\u00e1\u0161ho syst\u00e9mu do\u0161lo k pr\u00edli\u0161 ve\u013ea v\u00fdpadkom, ktor\u00e9 zabra\u0148uj\u00fa tomu aby na\u0161i z\u00e1kazn\u00edci boli z na\u0161ich slu\u017eieb \u0161tastn\u00ed a spokojn\u00ed. A to je nie\u010do, s \u010d\u00edm sa mi ned\u00e1 zmieri\u0165 a \u00faprimne ma to tr\u00e1pi. Ospravedl\u0148te pr\u00edpadne gramatick\u00e9 chyby a ned\u00f4kladn\u00fd sloh. P\u00edsal som to pomerne […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.websupport.sk\/blog\/2010\/08\/vyjadrenie-k-vacsiemu-poctu-vypadkov\/\" \/>\n<meta property=\"og:site_name\" content=\"Websupport blog\" \/>\n<meta property=\"article:published_time\" content=\"2010-08-30T19:10:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T20:06:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2015\/01\/bezova_3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"290\" \/>\n\t<meta property=\"og:image:height\" content=\"290\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Michal Truban\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Michal Truban\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 min\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/\"},\"author\":{\"name\":\"Michal Truban\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/#\\\/schema\\\/person\\\/98e0b3d0faed9284e8b92063e20b85d5\"},\"headline\":\"Vyjadrenie k v\u00e4\u010d\u0161iemu po\u010dtu v\u00fdpadkov\",\"datePublished\":\"2010-08-30T19:10:29+00:00\",\"dateModified\":\"2025-03-11T20:06:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/\"},\"wordCount\":1069,\"commentCount\":84,\"publisher\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/app\\\/uploads\\\/sites\\\/2\\\/2015\\\/01\\\/bezova_3.png\",\"articleSection\":[\"Novinky\"],\"inLanguage\":\"sk-SK\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/\",\"url\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2010\\\/08\\\/vyjadrenie-k-vacsiemu-poctu-vypadkov\\\/\",\"name\":\"Vyjadrenie k v\u00e4\u010d\u0161iemu po\u010dtu v\u00fdpadkov - 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N\u00e1\u0161 NBA (No Business Administration) je skvel\u00fdm pr\u00edkladom toho, \u017ee poctiv\u00e9 podnikanie sa d\u00e1 robi\u0165 aj v tenisk\u00e1ch a bez zbyto\u010dn\u00fdch formal\u00edt. Podnikanie je pre neho sp\u00f4sob, ako zlep\u0161ova\u0165 svet okolo seba. Podporuje startupov\u00fa komunitu. 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