{"id":830,"date":"2010-08-25T13:23:45","date_gmt":"2010-08-25T11:23:45","guid":{"rendered":"http:\/\/blog.websupport.sk\/?p=830"},"modified":"2025-03-11T21:06:07","modified_gmt":"2025-03-11T20:06:07","slug":"ziskajte-oddanych-klientov-pomocou-nicereply-com","status":"publish","type":"post","link":"https:\/\/www.websupport.sk\/blog\/2010\/08\/ziskajte-oddanych-klientov-pomocou-nicereply-com\/","title":{"rendered":"Z\u00edskajte oddan\u00fdch klientov pomocou nicereply.com"},"content":{"rendered":"Doba \u010d\u00edtania:<\/b><\/span> 3<\/span> min.<\/span><\/span>

\"\"<\/a><\/p>\n

Nicereply.com<\/a> je slu\u017eba ktor\u00e1 zvy\u0161uje spokojnos\u0165\u00a0 klientov s va\u0161ou z\u00e1kazn\u00edckou podporou. Pom\u00f4\u017ee v\u00e1m jednoducho zmeni\u0165 z\u00e1kazn\u00edkov na va\u0161ich fan\u00fa\u0161ikov a oddan\u00fdch podporovate\u013eov. Do ka\u017ed\u00e9ho emailu vlo\u017e\u00edte odkaz na hodnotenie rie\u0161enia z\u00e1kazn\u00edkov\u00e9ho probl\u00e9mu. V\u010faka nicereply <\/a>viete v re\u00e1lnom \u010dase kontrolova\u0165 probl\u00e9my, hodnoti\u0165, motivova\u0165 zamestnancov a dokonca zv\u00fd\u0161i\u0165 predajnos\u0165 svojho produktu.<\/p>\n

<\/p>\n

Ako prv\u00e9 je potrebn\u00e9 zaregistrova\u0165 sa na nicereply.com<\/a>, vygenerova\u0165 si jednotliv\u00e9 odkazy na hodnotenia a implementova\u0165 ich do svojich emailov alebo helpdesk syst\u00e9mov.<\/p>\n

A toto s\u00fa tri konkr\u00e9tne sp\u00f4soby ako nicereply.com<\/a> vyu\u017ei\u0165:<\/p>\n

Okam\u017eit\u00e9 rie\u0161enie probl\u00e9mov<\/h4>\n

V\u010faka notifik\u00e1cii o nov\u00fdch hodnoteniach okam\u017eite zist\u00edte, \u017ee z\u00e1kazn\u00edk bol s nie\u010dim nespokojn\u00fd. Poslal n\u00edzke hodnotenie alebo nap\u00edsal negat\u00edvny koment\u00e1r. Toto v\u00e1m pom\u00f4\u017ee odhali\u0165 \u010dierne miesta v komunik\u00e1ci\u00ed va\u0161ich zamestnancov.<\/p>\n

tip:<\/em>
\nU svojho zamestnanca ktor\u00fd rie\u0161il tento probl\u00e9m si zistite v\u0161etky podrobnosti. N\u00e1sledne priamo kontaktujte klienta s ospravedlnen\u00edm, ak to je va\u0161a chyba, alebo s vysvetlen\u00edm situ\u00e1cie. Klient si to bude nesmierne v\u00e1\u017ei\u0165. Zjednajte n\u00e1pravu, aby sa podobn\u00fd probl\u00e9m u\u017e nevyskytoval. (nedostato\u010dn\u00e1, neslu\u0161n\u00e1, nespr\u00e1vna alebo neskor\u00e1 odpove\u010f z helpdesku) a pred\u00eddete tak \u010fal\u0161\u00edm probl\u00e9mom.<\/p>\n

Nicereply.com sl\u00fa\u017ei ve\u013emi dobre aj ako hromozvod nespokojn\u00fdch klientov, ktor\u00ed nap\u00ed\u0161u priamo v\u00e1m namiesto toho, aby svoj hnev filtrovali na twitteri alebo svojich blogoch.<\/p>\n

Zamestnanci a ich motiv\u00e1cia<\/h4>\n

Pomocou \u0161tatist\u00edk viete vyhodnocova\u0165 jednotliv\u00fdch zamestnancov na helpdesku. Ka\u017ed\u00fd zo zamestnancov m\u00e1 svoje hodnotenie. V nicereply.com <\/a>si viete zamestnancov zora\u010fova\u0165 pod\u013ea po\u010dtu hodnoten\u00ed a zn\u00e1mok hodnotenia. Viete tak jednoducho zisti\u0165, ktor\u00fd zo zamestnancov je najlep\u0161\u00ed a ktor\u00ed tro\u0161ku menej. (zl\u00fdch zamestnancov vo firme ur\u010dite nem\u00e1te). Pomocou grafu si viete pozera\u0165 v\u00fdvoj ich hodnotenia ako aj celej firmy. R\u00fdchlo tak m\u00f4\u017eete zakro\u010di\u0165, ke\u010f uvid\u00edte, \u017ee z\u00e1kazn\u00edci prest\u00e1vaj\u00fa by\u0165 spokojn\u00ed.<\/p>\n

tip:<\/em>
\nV\u010faka nicereply.com m\u00e1te presn\u00fd n\u00e1stroj s konkr\u00e9tnimi \u010d\u00edslami na z\u00e1klade ktor\u00fdch m\u00f4\u017eete zamestnancova\u0165 motivova\u0165 a odmenova\u0165. Aspo\u0148 raz za mesiac si sadnite nad \u0161tatistiky z nicereply.com<\/a> a vyhodno\u0165te pr\u00e1cu va\u0161ich zamestnancov.<\/p>\n

Zv\u00fd\u0161enie predaja va\u0161ich produktov<\/h4>\n

V\u010faka jednoduchej API v nicereply.com viete na svojej stranke uk\u00e1za\u0165 klientom ak\u00e9 hodnotenia m\u00e1 va\u0161a firma a t\u00fdm im dok\u00e1za\u0165, \u017ee kladiete ve\u013ek\u00fd d\u00f4raz na ich spokojnos\u0165. Jednotliv\u00e9 hodnotenia m\u00f4\u017eete taktie\u017e automaticky zobrazova\u0165 v sekciach referencie alebo povedali o n\u00e1s at\u010f. (vi\u010f n\u00e1\u0161 web)<\/p>\n

tip:<\/em>
\nVytvorte si na va\u0161ej str\u00e1nke sekciu, kde zd\u00f4raznite svoje zameranie na z\u00e1kazn\u00edcku podporu. Ako konkr\u00e9tne fakty tam uve\u010fte hodnotenie va\u0161ej firmy na nicereply.com<\/a>, alebo hodnotenia jednotliv\u00fdch zamestnancov, alebo aj konkr\u00e9tne hodnotenia. Pri dobrom preveden\u00ed, bud\u00fa u v\u00e1s nakupova\u0165 nov\u00ed klienti s va\u010d\u0161ou d\u00f4verou.<\/p>\n

Michal Truban – @michal_truban<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Nicereply.com je slu\u017eba ktor\u00e1 zvy\u0161uje spokojnos\u0165\u00a0 klientov s va\u0161ou z\u00e1kazn\u00edckou podporou. Pom\u00f4\u017ee v\u00e1m jednoducho zmeni\u0165 z\u00e1kazn\u00edkov na va\u0161ich fan\u00fa\u0161ikov a oddan\u00fdch podporovate\u013eov. Do ka\u017ed\u00e9ho emailu vlo\u017e\u00edte odkaz na hodnotenie rie\u0161enia z\u00e1kazn\u00edkov\u00e9ho probl\u00e9mu. V\u010faka nicereply viete v re\u00e1lnom \u010dase kontrolova\u0165 probl\u00e9my, hodnoti\u0165, motivova\u0165 zamestnancov a dokonca zv\u00fd\u0161i\u0165 predajnos\u0165 svojho produktu.<\/p>\n","protected":false},"author":23,"featured_media":5572,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,8],"tags":[176,332,475,572,665,828],"class_list":["post-830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-tipy-a-triky","tag-customer","tag-helpdesk","tag-mail","tag-nicereply-com","tag-podpora","tag-support"],"yoast_head":"\nZ\u00edskajte oddan\u00fdch klientov pomocou nicereply.com - Websupport blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/blog\/2010\/08\/ziskajte-oddanych-klientov-pomocou-nicereply-com\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Z\u00edskajte oddan\u00fdch klientov pomocou nicereply.com - Websupport blog\" \/>\n<meta property=\"og:description\" content=\"Nicereply.com je slu\u017eba ktor\u00e1 zvy\u0161uje spokojnos\u0165\u00a0 klientov s va\u0161ou z\u00e1kazn\u00edckou podporou. Pom\u00f4\u017ee v\u00e1m jednoducho zmeni\u0165 z\u00e1kazn\u00edkov na va\u0161ich fan\u00fa\u0161ikov a oddan\u00fdch podporovate\u013eov. Do ka\u017ed\u00e9ho emailu vlo\u017e\u00edte odkaz na hodnotenie rie\u0161enia z\u00e1kazn\u00edkov\u00e9ho probl\u00e9mu. 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