{"id":4251,"date":"2013-07-31T20:05:37","date_gmt":"2013-07-31T18:05:37","guid":{"rendered":"http:\/\/blog.websupport.sk\/?p=4251"},"modified":"2025-03-11T21:06:19","modified_gmt":"2025-03-11T20:06:19","slug":"ako-helpdesk-vie-ake-je-vonku-pocasie","status":"publish","type":"post","link":"https:\/\/www.websupport.sk\/blog\/2013\/07\/ako-helpdesk-vie-ake-je-vonku-pocasie\/","title":{"rendered":"Ako helpdesk vie, ak\u00e9 je vonku po\u010dasie?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\"><b>Doba \u010d\u00edtania:<\/b><\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">min.<\/span><\/span><p>Aj vo WebSupporte m\u00e1me pekeln\u00e9 leto. V\u0161ade kl\u00edma naplno a zbo\u017en\u00e9 prianie v hlav\u00e1ch faj\u010diarov, aby na tom balk\u00f3ne bol niekedy tie\u0148&#8230; Koniec j\u00fala nazna\u010duje, \u017ee polovica leta je za nami. Pre n\u00e1s na helpdesku to znamen\u00e1 pol\u010das obdobia, kedy m\u00e1me toho na rie\u0161enie trochu menej a m\u00f4\u017eeme sa venova\u0165 aj n\u00e1padom na tunovanie n\u00e1\u0161ho syst\u00e9mu. <!--more--><\/p>\n<p>V be\u017en\u00fd pracovn\u00fd de\u0148 sme v pr\u00e1ci piati v 8-hodinov\u00fdch smen\u00e1ch. Po\u017eiadavky klientov rie\u0161ime prakticky nonstop a aj napriek tomu s\u00fa chv\u00edle, kedy nest\u00edhame. Ka\u017ed\u00fd z n\u00e1s m\u00e1 10 ticketov, zvonia telef\u00f3ny, blikaj\u00fa chaty a mak\u00e1me na 110%, aby sme si udr\u017eali \u0161tandard r\u00fdchlosti a kvality odpovede, na ktor\u00e9 s\u00fa klienti zvyknut\u00ed. V tak\u00e9to dni je n\u00e1por pribli\u017ene medzi 9:00 -18:00, nesk\u00f4r to po\u013eav\u00ed a do ve\u010dera prich\u00e1dzaju tickety priebe\u017ene. <\/p>\n<p>Pr\u00edchodom leta \u0161tandardne kles\u00e1 po\u010det hektick\u00fdch dn\u00ed. Dni, kedy sa nest\u00edhame popri mno\u017estve pr\u00e1ce pomaly ani najes\u0165 striedaj\u00fa dni, kedy si m\u00f4\u017eeme dovoli\u0165 vysla\u0165 \u010dlena t\u00edmu po nanuky do obchodu alebo si \u00eds\u0165 pokeca\u0165 s kolegami bez toho, aby sme mali zl\u00fd pocit, \u017ee ostatn\u00ed robia za n\u00e1s.  <\/p>\n<p>Aj preto my na helpdesku presne vieme, kedy je \u0161t\u00e1tny sviatok, pred\u013a\u017een\u00fd v\u00edkend \u010di \u0161kolsk\u00e9 pr\u00e1zdniny &#8211; dokonca aj to, ak\u00e9 m\u00e1 by\u0165 cez v\u00edkend po\u010dasie. Presne vieme, kedy s\u00fa tri hodiny a ve\u013ea lud\u00ed je v tom \u010dase u\u017e niekde pri vode. Je to skoro ako v be\u017en\u00fd piatok, ke\u010f je najviac pr\u00e1ce pred 14:00 a potom u\u017e v\u0161etci cestuj\u00fa domov, na chaty alebo si povedali, \u017ee v\u00edkend sa u\u017e za\u010dal.<\/p>\n<p>V \u010d\u00edslach to vych\u00e1dza pribli\u017ene o 11% menej requestov v j\u00fani v porovnan\u00ed s m\u00e1jom.<br \/>\nAk porovn\u00e1me janu\u00e1r ako najsilne\u0161\u00ed mesiac v tomto roku s aktu\u00e1lnym letn\u00fdm mesiacom, rozdiel v po\u010dte po\u017eiadaviek je a\u017e 40%. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.websupport.sk\/blogoads\/sites\/2\/2013\/07\/Hotoutsidecorn.jpg\" alt=\"Hotoutsidecorn\" width=\"517\" height=\"379\" class=\"aligncenter size-full wp-image-4255\" srcset=\"https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2013\/07\/Hotoutsidecorn.jpg 517w, https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2013\/07\/Hotoutsidecorn-300x220.jpg 300w\" sizes=\"auto, (max-width: 517px) 100vw, 517px\" \/><\/p>\n<p>Z dlhodob\u00e9ho pozorovania usudzujeme, \u017ee \u013eu\u010fom ve\u013ek\u00e9 tepl\u00e1 a vo\u013en\u00e9 dni jednoducho prospievaj\u00fa. Je to evidentn\u00e9 &#8211; \u010di u\u017e z po\u010dtu, ale aj zlo\u017eitosti po\u017eiadaviek na\u0161ich klientov. <\/p>\n<p>Do druhej polovice \u201cpr\u00e1zdnin\u201d v\u00e1m prajeme ve\u013ea pohody, oddychu a pr\u00edjemn\u00fdch chv\u00ed\u013e aj mimo online sveta!<\/p>\n<p>PS: H\u013ead\u00e1me <a href=\"https:\/\/www.websupport.sk\/helpdesk-support\" title=\"nov\u00e9 posily\" target=\"_blank\">nov\u00e9 posily<\/a>, aby sme v septembri klientsk\u00e9 po\u017eiadavky rie\u0161ili e\u0161te efekt\u00edvnej\u0161ie. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aj vo WebSupporte m\u00e1me pekeln\u00e9 leto. V\u0161ade kl\u00edma naplno a zbo\u017en\u00e9 prianie v hlav\u00e1ch faj\u010diarov, aby na tom balk\u00f3ne bol niekedy tie\u0148&#8230; Koniec j\u00fala nazna\u010duje, \u017ee polovica leta je za nami. Pre n\u00e1s na helpdesku to znamen\u00e1 pol\u010das obdobia, kedy m\u00e1me toho na rie\u0161enie trochu menej a m\u00f4\u017eeme sa venova\u0165 aj n\u00e1padom na tunovanie n\u00e1\u0161ho [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":5577,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,11],"tags":[332],"class_list":["post-4251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ostatne","category-zakulisie","tag-helpdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ako helpdesk vie, ak\u00e9 je vonku po\u010dasie? - Websupport blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/blog\/2013\/07\/ako-helpdesk-vie-ake-je-vonku-pocasie\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ako helpdesk vie, ak\u00e9 je vonku po\u010dasie? - Websupport blog\" \/>\n<meta property=\"og:description\" content=\"Aj vo WebSupporte m\u00e1me pekeln\u00e9 leto. V\u0161ade kl\u00edma naplno a zbo\u017en\u00e9 prianie v hlav\u00e1ch faj\u010diarov, aby na tom balk\u00f3ne bol niekedy tie\u0148&#8230; Koniec j\u00fala nazna\u010duje, \u017ee polovica leta je za nami. Pre n\u00e1s na helpdesku to znamen\u00e1 pol\u010das obdobia, kedy m\u00e1me toho na rie\u0161enie trochu menej a m\u00f4\u017eeme sa venova\u0165 aj n\u00e1padom na tunovanie n\u00e1\u0161ho [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.websupport.sk\/blog\/2013\/07\/ako-helpdesk-vie-ake-je-vonku-pocasie\/\" \/>\n<meta property=\"og:site_name\" content=\"Websupport blog\" \/>\n<meta property=\"article:published_time\" content=\"2013-07-31T18:05:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T20:06:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.websupport.sk\/blog\/app\/uploads\/sites\/2\/2015\/01\/cervena_3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"290\" \/>\n\t<meta property=\"og:image:height\" content=\"290\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tatiana Nagyov\u00e1\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tatiana Nagyov\u00e1\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 min\u00faty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/\"},\"author\":{\"name\":\"Tatiana Nagyov\u00e1\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/#\\\/schema\\\/person\\\/3458518ac4d30041e71f83b1b59b0c8e\"},\"headline\":\"Ako helpdesk vie, ak\u00e9 je vonku po\u010dasie?\",\"datePublished\":\"2013-07-31T18:05:37+00:00\",\"dateModified\":\"2025-03-11T20:06:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/\"},\"wordCount\":429,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/app\\\/uploads\\\/sites\\\/2\\\/2015\\\/01\\\/cervena_3.png\",\"keywords\":[\"helpdesk\"],\"articleSection\":[\"Ostatn\u00e9\",\"Z\u00e1kulisie\"],\"inLanguage\":\"sk-SK\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/\",\"url\":\"https:\\\/\\\/www.websupport.sk\\\/blog\\\/2013\\\/07\\\/ako-helpdesk-vie-ake-je-vonku-pocasie\\\/\",\"name\":\"Ako helpdesk vie, ak\u00e9 je vonku po\u010dasie? 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