{"id":25391,"date":"2021-10-04T10:28:59","date_gmt":"2021-10-04T08:28:59","guid":{"rendered":"https:\/\/www.websupport.sk\/blog\/?p=25391"},"modified":"2025-03-11T21:08:06","modified_gmt":"2025-03-11T20:08:06","slug":"ako-na-chatbota","status":"publish","type":"post","link":"https:\/\/www.websupport.sk\/blog\/2021\/10\/ako-na-chatbota\/","title":{"rendered":"Pom\u00f4\u017ete svojmu podnikaniu a vytvorte si vlastn\u00e9ho chatbota"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\"><b>Doba \u010d\u00edtania:<\/b><\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">min.<\/span><\/span>\n<p><em>Vo svete biznisu dnes existuje mno\u017estvo ve\u013emi u\u017eito\u010dn\u00fdch a inovat\u00edvnych technol\u00f3gi\u00ed, ktor\u00e9 pom\u00e1haj\u00fa zvy\u0161ova\u0165 efektivitu. Chatboti maj\u00fa obrovsk\u00fd dopad na v\u0161etky aspekty podnikania. Zni\u017euj\u00fa cenu slu\u017eieb, zvy\u0161uj\u00fa spokojnos\u0165 z\u00e1kazn\u00edkov a sl\u00fa\u017eia ako skvel\u00fd n\u00e1stroj na zber d\u00e1t o z\u00e1kazn\u00edkoch. Po\u010fme sa najprv pozrie\u0165 na dopad chatbotov v \u010d\u00edslach.&nbsp;<\/em><\/p>\n\n\n\n<p>Dnes si povieme z\u00e1kladn\u00e9 inform\u00e1cie o chatbotoch, vysvetl\u00edme, ako sa daj\u00fa vytvori\u0165 a uk\u00e1\u017eeme si p\u00e1r \u0161tatist\u00edk, ktor\u00e9 n\u00e1m odhalia dopad chatbotov na e-commerce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Personaliz\u00e1cia a chatboti<\/h2>\n\n\n\n<p>Jedn\u00fdm zo z\u00e1kladn\u00fdch mot\u00edvov pre tvorbu chatbota je personaliz\u00e1cia. Personaliz\u00e1cia m\u00e1&nbsp;v s\u00fa\u010dasnosti ve\u013ek\u00fd vplyv na konkurencieschopnos\u0165 v podnikan\u00ed na internete. Nez\u00e1le\u017e\u00ed na tom, \u010di prev\u00e1dzkujete mal\u00fd e-shop alebo ste ve\u013ek\u00e1 nadn\u00e1rodn\u00e1 firma. Chatboti s\u00fa skvel\u00fdm n\u00e1strojom, ako zlep\u0161i\u0165 personaliz\u00e1ciu e-shopu.&nbsp;M\u00e1me s t\u00fdm vlastn\u00e9 sk\u00fasenosti, ke\u010f sme ako prv\u00ed na Slovensku spustili messenger <a href=\"https:\/\/www.mediahub.sk\/websupport-pouziva-na-komunikaciu-so-zakaznikmi-messenger-bota\/\" target=\"_blank\" rel=\"noreferrer noopener\">Overbot<\/a>. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ako pom\u00e1haj\u00fa chatboti v praxi? \u0160tatistiky hovoria jasne<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personaliz\u00e1cia pom\u00e1ha redukova\u0165 cenu akviz\u00edcie a\u017e do 50 %, zvy\u0161uje obrat o 5-15 % a zvy\u0161uje efektivitu invest\u00edci\u00ed do marketingu o 10-30 % (<a href=\"https:\/\/www.mckinsey.com\/business-functions\/digital-mckinsey\/our-insights\/marketings-holy-grail-digital-personalization-at-scale\" target=\"_blank\" rel=\"noreferrer noopener\">McKinsey &amp; Company<\/a>).<\/li>\n\n\n\n<li>Zvy\u0161uj\u00faca sa personaliz\u00e1cia naprie\u010d v\u0161etk\u00fdmi kan\u00e1lmi m\u00f4\u017ee zv\u00fd\u0161i\u0165 celkov\u00e9 v\u00fddavky spotrebite\u013ea a\u017e o 500 % (<a href=\"http:\/\/www.e-tailing.com\/content\/wp-content\/uploads\/2013\/02\/MyBuys-Customer-Centric-Marketing-Ebook.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">E-tailing Group<\/a>).<\/li>\n\n\n\n<li>87 % spolo\u010dnost\u00ed vid\u00ed zlep\u0161enie v k\u013e\u00fa\u010dov\u00fdch metrik\u00e1ch, ako s\u00fa napr\u00edklad miera konverzi\u00ed, engagement rates alebo priemern\u00e1 cena objedn\u00e1vky, pri zapojen\u00ed personaliz\u00e1cie (<a href=\"https:\/\/venturebeat.com\/2015\/09\/23\/new-vb-insight-research-shows-web-personalization-is-not-just-for-amazon\/\" target=\"_blank\" rel=\"noreferrer noopener\">VB Insights<\/a>).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ako pom\u00f4\u017ee chatbot s personaliz\u00e1ciou?<\/h4>\n\n\n\n<p>Chatboti s\u00fa pod\u013ea prieskumov u z\u00e1kazn\u00edkov ve\u013emi ob\u013e\u00faben\u00ed. A\u017e 80 % z\u00e1kazn\u00edkov, ktor\u00ed sa s chatbotom stretli, hodnotia z\u00e1\u017eitok pozit\u00edvne (<a href=\"https:\/\/uberall.com\/en-us\/company\/press-releases\/study-80-of-consumers-report-chatbot-experiences-as-positive-yet-nearly-60-still-lack-strong-enthusiasm-for-the-technology-according-to-new-uberall-study\" target=\"_blank\" rel=\"noreferrer noopener\">Uberall<\/a>). Takisto je zauj\u00edmav\u00e9, \u017ee a\u017e 27 % z\u00e1kazn\u00edkov nevie rozozna\u0165, \u010di sa rozpr\u00e1vali s chatbotom alebo re\u00e1lnym \u010dlovekom (<a href=\"https:\/\/www.pwc.com\/us\/en\/industry\/entertainment-media\/publications\/consumer-intelligence-series\/assets\/pwc-botme-booklet.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">PwC<\/a>).&nbsp;<\/p>\n\n\n\n<p>Chatboti sa navy\u0161e dok\u00e1\u017eu u\u010di\u0165 a prisp\u00f4sobova\u0165 potreb\u00e1m z\u00e1kazn\u00edkov.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ak\u00e9 n\u00e1stroje pom\u00f4\u017eu pri tvorbe chatbota?<\/h4>\n\n\n\n<p>Na za\u010diatku je d\u00f4le\u017eit\u00e9 vedie\u0165, na \u010do sa treba pri tvorbe vlastn\u00e9ho chatbota zamera\u0165.&nbsp;<\/p>\n\n\n\n<p>Prieskumy, ktor\u00e9 sa zameriavali na kvalitu interakcie, sk\u00famali hlavne tieto faktory: <strong>priate\u013eskos\u0165<\/strong>,<strong> jednoduchos\u0165<\/strong> <strong>pou\u017eitia<\/strong>, <strong>r\u00fdchlos\u0165<\/strong>, <strong>\u00faspe\u0161nos\u0165 interakcie a presnos\u0165.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Response rate bol pri pozit\u00edvnych z\u00e1\u017eitkoch s chatbotom na \u00farovni 80-90 %, najmenej pozit\u00edvne reakcie mali potom odozvu medzi 35-40 % (<a href=\"https:\/\/www.matthewbarby.com\/chatbot-marketing\/\">Matt Barby<\/a>). Celkov\u00fd z\u00e1\u017eitok z chatbota v\u0161ak z\u00e1vis\u00ed hlavne od stup\u0148a v\u00fdvoja a kvality implement\u00e1cie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ako si vytvor\u00edte vlastn\u00e9ho chatbota?<\/h4>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong>Stupe\u0148 v\u00fdvoja<\/strong><\/td><td><strong>Charakteristika<\/strong><\/td><td><strong>Mo\u017en\u00e9 pou\u017eitie<\/strong><\/td><\/tr><tr><td>Level 1 &#8211; nevyspel\u00fd model<\/td><td>\u017diadne prirodzen\u00e9 spracovanie jazyka(NLP), chatbot nie je schopn\u00fd u\u010di\u0165 sa z interakci\u00ed&nbsp;<\/td><td>Jednoduch\u00e9 Q&amp;A<\/td><\/tr><tr><td>Level 2 &#8211; pokro\u010dilej\u0161\u00ed model<\/td><td>Jednoduch\u00e9 NLP, \u017eiadne u\u010denie<\/td><td>Jednoduch\u00e9 Q&amp;A a akcie<\/td><\/tr><tr><td>Level 3 &#8211; vyspel\u00fd model<\/td><td>NLP, u\u010denie pod doh\u013eadom&nbsp;<\/td><td>Z\u00e1kladn\u00e1 konverz\u00e1cia<\/td><\/tr><tr><td>Level 4 &#8211; pokro\u010dil\u00fd model<\/td><td>NLP s kontextom, samou\u010denie<\/td><td>Inteligentn\u00e1 konverz\u00e1cia<\/td><\/tr><tr><td>Level 5 &#8211; model bud\u00facnosti<\/td><td>NLP+kontext+em\u00f3cie a samou\u010denie<\/td><td>Plynul\u00e1 konverz\u00e1cia<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Za\u010dnite v malom<\/strong><\/h5>\n\n\n\n<p>Ak ste e\u0161te nikdy s chatbotom nerobili, tak m\u00e1te obrovsk\u00e9 mno\u017estvo mo\u017enost\u00ed a n\u00e1strojov pri budovan\u00ed jednoduch\u00e9ho modelu. \u010casom, ke\u010f budete ma\u0165 viac sk\u00fasenost\u00ed, m\u00f4\u017eete relat\u00edvne plynulo prejs\u0165 na \u010fal\u0161\u00ed level.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Level 1<\/strong><\/h4>\n\n\n\n<p><strong>Cena: <\/strong>zadarmo &#8211; 10 000 eur<\/p>\n\n\n\n<p><strong>Pou\u017eite\u013en\u00e9 n\u00e1stroje: <\/strong><a href=\"https:\/\/chatfuel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chatfuel<\/a>, <a href=\"https:\/\/www.typeform.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Typeform<\/a>, <a href=\"https:\/\/drift.referralrock.com\/l\/1CHRISTOPHE48\/\" target=\"_blank\" rel=\"noreferrer noopener\">Drift<\/a><\/p>\n\n\n\n<p>Implement\u00e1cia prv\u00e9ho levelu je relat\u00edvne nen\u00e1ro\u010dn\u00e1 a viete na to pou\u017ei\u0165 r\u00f4zne free n\u00e1stroje, ktor\u00e9 nevy\u017eaduj\u00fa programovanie. Pokro\u010dilej\u0161ie funkcie v\u00e1s vyjd\u00fa drah\u0161ie a ceny sa takisto postupne zvy\u0161uj\u00fa s narastaj\u00facim po\u010dtom pou\u017e\u00edvate\u013eov. Tvorbu z\u00e1kladn\u00e9ho chatbota by mal zvl\u00e1dnu\u0165 aj \u010dlovek bez predo\u0161l\u00fdch program\u00e1torsk\u00fdch zru\u010dnost\u00ed.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Level 2<\/strong><\/h4>\n\n\n\n<p><strong>Cena: <\/strong>10 000 &#8211; 300 000 eur<\/p>\n\n\n\n<p><strong>Pou\u017eite\u013en\u00e9 n\u00e1stroje:<\/strong> <a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\">IBM Watson<\/a>, <a href=\"https:\/\/dialogflow.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialogflow<\/a>, <a href=\"https:\/\/botanalytics.co\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bot analytics<\/a><\/p>\n\n\n\n<p>\u013dud\u00ed, ktor\u00ed s\u00fa schopn\u00ed pracova\u0165 s n\u00e1strojmi, ako napr\u00edklad Dialogflow, je st\u00e1le relat\u00edvne m\u00e1lo. Preto je cenov\u00fd skok relat\u00edvne v\u00fdrazn\u00fd. Takisto je d\u00f4le\u017eit\u00e9 rie\u0161i\u0165 GDPR pri d\u00e1tach od pou\u017e\u00edvate\u013eov a da\u0165 si pozor, aby bola integr\u00e1cia do backendov\u00fdch syst\u00e9mov spraven\u00e1 korektne. V tomto pr\u00edpade v\u00e1s teda vyjd\u00fa draho samotn\u00ed developeri. Jedn\u00e1 sa v\u0161ak o dramatick\u00e9 zlep\u0161enie oproti levelu 1.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Level 3<\/strong><\/h4>\n\n\n\n<p><strong>Pou\u017eite\u013en\u00e9 n\u00e1stroje: <\/strong><a href=\"https:\/\/website-ebm.frb.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">Enterprise bot manager<\/a>, <a href=\"https:\/\/rasa.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rasa.ai<\/a><\/p>\n\n\n\n<p>Na tomto leveli dok\u00e1\u017ee chatbot sp\u00e1ja\u0165 d\u00e1ta s pou\u017e\u00edvate\u013eom a plynulo pracova\u0165 s kontextom, v ktorom je konverz\u00e1cia veden\u00e1. Tento v\u00fdvoj je relat\u00edvne n\u00e1ro\u010dn\u00fd a vy\u017eaduje ve\u013ek\u00e9 mno\u017estvo d\u00e1t o z\u00e1kazn\u00edkoch a ich interakci\u00e1ch so str\u00e1nkou.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Level 4<\/strong><\/h4>\n\n\n\n<p>V tomto bode m\u00f4\u017eete ma\u0165 u\u017e plynul\u00fa konverz\u00e1ciu s chatbotom. Tento level sa d\u00e1 dosiahnu\u0165 iba s dedikovan\u00fdm chatbotom a umelou inteligenciou. Odhaduje sa, \u017ee v\u00e4\u010d\u0161ina firiem je 2-5 rokov od dosiahnutia levelu 4 podobn\u00e9ho s ADA alebo Babylon.&nbsp;<\/p>\n\n\n\n<p>Skvel\u00e9 pr\u00edklady s\u00fa <a href=\"https:\/\/www.babylonhealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Babylon<\/a> a <a href=\"https:\/\/ada.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ADA<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Level 5 a Artificial General Intelligence(AGI)<\/strong><\/h4>\n\n\n\n<p>Je zauj\u00edmav\u00e9 rozm\u00fd\u0161\u013ea\u0165 nad bud\u00facnos\u0165ou. Chatboti o nieko\u013eko rokov bud\u00fa ma\u0165 r\u00f4zne pokro\u010dil\u00e9 funkcie, ktor\u00e9 im umo\u017enia vies\u0165 plnohodnotn\u00fa konverz\u00e1ciu s \u010dlovekom. Predstavte si, \u017ee by ste mali Siri alebo Alexu, s ktorou by ste sa vedeli plynulo rozpr\u00e1va\u0165, d\u00e1va\u0165 jej \u00falohy, ako uprac dom alebo nak\u0155m psa. Okrem toho by v\u00e1m vedela napr\u00edklad pom\u00f4c\u0165 pri pl\u00e1novan\u00ed a strat\u00e9gi\u00e1ch vo va\u0161om podnikan\u00ed. Takto bude pravdepodobne vyzera\u0165 level 5.&nbsp;<\/p>\n\n\n\n<p>Level 6, ktor\u00fd pr\u00edde, sa u\u017e ned\u00e1 naz\u00fdva\u0165 chatbotom. Bude sa pravdepodobne jedna\u0165 o AGI. Teda umel\u00fa inteligenciu, ktor\u00e1 bude (podobne ako \u013eudia) schopn\u00e1 spravi\u0165 obrovsk\u00e9 mno\u017estvo \u010dinnost\u00ed a pravdepodobne nahrad\u00ed obrovsk\u00e9 mno\u017estvo \u013eud\u00ed vo svojich zamestnaniach.&nbsp;<\/p>\n\n\n\n<p>Kam sa a\u017e nakoniec dostaneme s v\u00fdvojom umelej inteligencie a na ko\u013eko \u013eud\u00ed to bude ma\u0165 dopad, je t\u00e9ma na in\u00fd \u010dl\u00e1nok.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vo svete biznisu dnes existuje mno\u017estvo ve\u013emi u\u017eito\u010dn\u00fdch a inovat\u00edvnych technol\u00f3gi\u00ed, ktor\u00e9 pom\u00e1haj\u00fa zvy\u0161ova\u0165 efektivitu. Chatboti maj\u00fa obrovsk\u00fd dopad na v\u0161etky aspekty podnikania. Zni\u017euj\u00fa cenu slu\u017eieb, zvy\u0161uj\u00fa spokojnos\u0165 z\u00e1kazn\u00edkov a sl\u00fa\u017eia ako skvel\u00fd n\u00e1stroj na zber d\u00e1t o z\u00e1kazn\u00edkoch. Po\u010fme sa najprv pozrie\u0165 na dopad chatbotov v \u010d\u00edslach.&nbsp; Dnes si povieme z\u00e1kladn\u00e9 inform\u00e1cie o chatbotoch, [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2855,10],"tags":[1171,1030,1269,245,259,3332,3359,658],"class_list":["post-25391","post","type-post","status-publish","format-standard","hentry","category-pouzivatel","category-vzdelavanie-2","tag-ai","tag-cena","tag-chatbot","tag-ecommerce","tag-eshop","tag-nastroje-2","tag-overbot","tag-podnikanie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pom\u00f4\u017ete svojmu podnikaniu a vytvorte si vlastn\u00e9ho chatbota - Websupport blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/blog\/2021\/10\/ako-na-chatbota\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pom\u00f4\u017ete svojmu podnikaniu a vytvorte si vlastn\u00e9ho chatbota - Websupport blog\" \/>\n<meta property=\"og:description\" content=\"Vo svete biznisu dnes existuje mno\u017estvo ve\u013emi u\u017eito\u010dn\u00fdch a inovat\u00edvnych technol\u00f3gi\u00ed, ktor\u00e9 pom\u00e1haj\u00fa zvy\u0161ova\u0165 efektivitu. 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