{"id":10255,"date":"2017-04-24T10:28:47","date_gmt":"2017-04-24T08:28:47","guid":{"rendered":"https:\/\/www.websupport.sk\/blog\/?p=10255"},"modified":"2025-03-11T21:07:06","modified_gmt":"2025-03-11T20:07:06","slug":"osviezte-komunikaciu-so-zakaznikmi-gifkami","status":"publish","type":"post","link":"https:\/\/www.websupport.sk\/blog\/2017\/04\/osviezte-komunikaciu-so-zakaznikmi-gifkami\/","title":{"rendered":"Osvie\u017ete komunik\u00e1ciu so z\u00e1kazn\u00edkmi GIFkami"},"content":{"rendered":"Doba \u010d\u00edtania:<\/b><\/span> 3<\/span> min.<\/span><\/span>

Telefon\u00e1ty s\u00fa t\u00fdm najosobnej\u0161\u00edm kontaktom s na\u0161imi z\u00e1kazn\u00edkmi. Napriek tomu iba 15 % v\u0161etk\u00fdch po\u017eiadaviek prich\u00e1dza na n\u00e1\u0161 SUPPORT cez tento kan\u00e1l. \u013dudia najrad\u0161ej komunikuj\u00fa e-mailom (51 %) a st\u00e1le popul\u00e1rnej\u0161ie chaty predstavuj\u00fa a\u017e 34 % zo v\u0161etk\u00fdch komunik\u00e1ci\u00ed.<\/p>\n

Aby komunik\u00e1cia nebola striktne textov\u00e1 a chladn\u00e1, okrem r\u00f4znych emotikonov a smajl\u00edkov m\u00f4\u017eete roz\u0161\u00edri\u0165 \u00a0svoj „komunika\u010dn\u00fd arzen\u00e1l“ o trefn\u00e9 „gifk\u00e1“. Tak\u00e9to pou\u017e\u00edvaj\u00fa na\u0161i agenti na SUPPORTe.<\/p>\n

1. Ke\u010f sa podar\u00ed vyrie\u0161i\u0165 zlo\u017eit\u00fa po\u017eiadavku<\/p>\n

\"Sheldon\"<\/p>\n

2. V pr\u00edpade v\u00fdpadku … ehm<\/p>\n

\"Nedostupnost\"<\/p>\n

3. Ke\u010f sa klient sp\u00fdta na nie\u010do, na \u010do sme pozabudli<\/p>\n

\"Otazka\"<\/p>\n

4. Ke\u010f klient navrhne rie\u0161enie, ktor\u00e9 n\u00e1m nenapadlo …<\/p>\n

\"To<\/p>\n

5. Aj my sme omyln\u00ed a potom s\u00fa na\u0161e pocity tak\u00e9to …<\/p>\n

\"Omylni\"<\/p>\n

6. Ke\u010f sa probl\u00e9m\u00a0vyrie\u0161i bez n\u00e1\u0161ho \u010di klientovho z\u00e1sahu<\/p>\n

\"Magic\"<\/p>\n

7. Ak sa n\u00e1m po\u017eiadavku napriek mnoh\u00fdm pokusom nepodarilo vyrie\u0161i\u0165<\/p>\n

\"Nedari<\/p>\n

8. Ke\u010f dostaneme dobr\u00e9 hodnotenie …<\/p>\n

\"Hodnotenie\"<\/p>\n

9. Ke\u010f sa zobraz\u00ed zl\u00e9 hodnotenie<\/p>\n

\"Zle<\/p>\n

10. Aj my sem tam povieme NIE<\/p>\n

\"Nie\"<\/p>\n

11. V pr\u00edpade, ak je odpove\u010f \u00e1no …<\/p>\n

\"Ano\"<\/p>\n

12. Ke\u010f sme hotov\u00ed<\/p>\n

\"Hotovi\"<\/p>\n

13. Ke\u010f klient ned\u00e1 na na\u0161e rady<\/p>\n

\"Stastie\"<\/p>\n

14. Ke\u010f sa prihod\u00ed nejak\u00e1 t\u00e1 chybi\u010dka<\/p>\n

\"Ups\"<\/p>\n

15. Ke\u010f n\u00e1s pr\u00edde pozrie\u0165 CEO<\/p>\n

\"CEO\"<\/p>\n

16. Ke\u010f n\u00e1m klient za\u017eel\u00e1 pekn\u00fd de\u0148<\/p>\n

\"Pekny<\/p>\n

17: Ke\u010f n\u00e1m klient za\u0161le z\u00e1bavn\u00fa spr\u00e1vu<\/p>\n

\"Zabava\"<\/p>\n

18: Ke\u010f doraz\u00ed obed<\/p>\n

\"Obed\"<\/p>\n

19: Ke\u010f m\u00e1me ve\u013ea chatov<\/p>\n

\"Chat\"<\/p>\n

20: Ke\u010f sa podar\u00ed nastavi\u0165 emailov\u00e9ho klienta (Outlook)<\/p>\n

\"Email\"<\/p>\n

Bonus: Pekn\u00fd de\u0148<\/p>\n

\"Den\"<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Telefon\u00e1ty s\u00fa t\u00fdm najosobnej\u0161\u00edm kontaktom s na\u0161imi z\u00e1kazn\u00edkmi. Napriek tomu iba 15 % v\u0161etk\u00fdch po\u017eiadaviek prich\u00e1dza na n\u00e1\u0161 SUPPORT cez tento kan\u00e1l. \u013dudia najrad\u0161ej komunikuj\u00fa e-mailom (51 %) a st\u00e1le popul\u00e1rnej\u0161ie chaty predstavuj\u00fa a\u017e 34 % zo v\u0161etk\u00fdch komunik\u00e1ci\u00ed. Aby komunik\u00e1cia nebola striktne textov\u00e1 a chladn\u00e1, okrem r\u00f4znych emotikonov a smajl\u00edkov m\u00f4\u017eete roz\u0161\u00edri\u0165 \u00a0svoj „komunika\u010dn\u00fd […]<\/p>\n","protected":false},"author":136,"featured_media":10302,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,8],"tags":[308,828,956],"class_list":["post-10255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ostatne","category-tipy-a-triky","tag-gif","tag-support","tag-websupport"],"yoast_head":"\nOsvie\u017ete komunik\u00e1ciu so z\u00e1kazn\u00edkmi GIFkami - Websupport blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.sk\/blog\/2017\/04\/osviezte-komunikaciu-so-zakaznikmi-gifkami\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Osvie\u017ete komunik\u00e1ciu so z\u00e1kazn\u00edkmi GIFkami - Websupport blog\" \/>\n<meta property=\"og:description\" content=\"Telefon\u00e1ty s\u00fa t\u00fdm najosobnej\u0161\u00edm kontaktom s na\u0161imi z\u00e1kazn\u00edkmi. Napriek tomu iba 15 % v\u0161etk\u00fdch po\u017eiadaviek prich\u00e1dza na n\u00e1\u0161 SUPPORT cez tento kan\u00e1l. \u013dudia najrad\u0161ej komunikuj\u00fa e-mailom (51 %) a st\u00e1le popul\u00e1rnej\u0161ie chaty predstavuj\u00fa a\u017e 34 % zo v\u0161etk\u00fdch komunik\u00e1ci\u00ed. 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Napriek tomu iba 15 % v\u0161etk\u00fdch po\u017eiadaviek prich\u00e1dza na n\u00e1\u0161 SUPPORT cez tento kan\u00e1l. \u013dudia najrad\u0161ej komunikuj\u00fa e-mailom (51 %) a st\u00e1le popul\u00e1rnej\u0161ie chaty predstavuj\u00fa a\u017e 34 % zo v\u0161etk\u00fdch komunik\u00e1ci\u00ed. 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